Capita’s roots are in local public services.

For over 30 years’ we’ve been creating better outcomes for organisations and their communities.

In fact, we’re the market leading provider in this area. We deliver a range of digital, back office, and customer facing solutions to local authorities, health, education and housing organisations of all sizes. By combining talent, technology, innovation and insight, we help our clients to improve their services, create savings and generate revenue, which can be invested back into their place. 

Our solutions help solve the complex needs of our clients, keep society moving and ensure communities thrive. Every day we:

Collect and maximise local authority revenue, so councils can protect and invest in local services. 
•Review and administer housing benefits payments, reducing fraud and ensuring eligible claimants receive their money on time
•Implement online services so residents can access public-facing services at the touch of a button 
•Provide round-the-clock customer services across council, housing and health services 
•Process applications and offer planning advice, enabling councils to deliver their major regeneration schemes and home owners to achieve their renovation projects
•Carry out food safety inspections at restaurants, cafes and takeaways, ensuring the places we eat are safe
•Process taxi license applications, so passengers can get from A to B, knowing they’re in safe hands. 
•Use robotics an artificial intelligence to handle administrative tasks, allowing our advisers to provide dedicated support to those who need it most 
•Deliver education support services, so pupils receive a better standard of education

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How we do it

Whether it’s delivering stand-alone projects or providing short-term capacity to your in-house teams, to long-term and fully-managed partnerships, we have the solutions, innovation and expertise to help you improve performance, lower the cost, generate revenue and leverage digital technology.

Capita is also listed on a wide range of procurement frameworks, helping you to source our services directly and more cost effectively. Find out more about working with us.

“An excellent customer experience is an essential requirement for public service organisations. We need around-the-clock arrangements in place to manage our out-of-hours calls, so that we can respond to our residents’ needs quickly and efficiently.We selected Capita as our approved supplier because it can provide the high quality service we and the other organisations need, at a competitive rate which is excellent value for money for tax payers.”

Keith Townsend, Executive Director, Environment and Customer Services, Ealing Council