Awards and accreditations

Achieving the very best service standards

We strive for excellence in what we do - from the way we deliver our services and work with our clients and suppliers - to how we treat our employees.

We always work towards providing a quality service which meets the requirements of our clients and the markets in which we operate. This has been recognised by a range of industry awards and accreditations. 

Our accreditations:

  • Engage accreditation – multiple sites across Capita Local Public Services
  • Investors in People at Blackburn, Bromley and Mendip
  • ISO 9001 2008 – Capita Local Public Services
  • Achilles UVDB – Capita Business Services Ltd
  • Carbon Saver Gold Standard – Capita plc
  • Contractors Health and Safety Assessment Scheme (CHAS) – Capita plc
  • Prompt Payment Code – Capita plc
  • BS 25777
  • OHAS 18001 – Capita Business Services Ltd.
  • ISO 14001 – Capita Business Services Ltd.
  • Safe Contractor – Capita plc.
  • ISO/IEC20000.
  • Investors in People Bronze award – North Tyneside partnership.
  • Social value bronze awards – Urban Vision partnership.
  • Institute of Cemetery and Crematorium Management (ICCM) Gold Award.

Our awards – in the past five years

  • Capita Local Public Services Business Services - Company award for Best Practice Operational Excellence
  • Project Vegas Team - Best Practice Operational Intelligence and Analytics
  • Best service team – APSE awards (finalist)
  • Customer choice award (Re’s Hendon Cemetery and Crematorium team) – London Borough of Barnet’s Our Stars awards
  • Excellence in non-domestic rates (Capita’s Bromley shared service centre) – Institute of Revenues, Ratings and Valuations (IRRV) awards
  • Greater Manchester social value award (Urban Vision) – Greater Manchester Chamber of Commerce
  • North East Robert Stephenson award for flood prevention in North Tyneside – Institute of Civil Engineers (ICE) awards
  • Blackburn bus station – Royal Institute of British Architects (RIBA) North West awards (finalist)
  • Re Housing Design Custom-build Award 2017
  • Re Housing Design Award 2017
  • Delivery of a Great Customer Experience Innovation/Revolution – Customer Service Training Awards
  • Customer Service Programme Development – UK Financial Services Experience Awards
  • Gold Award – Cabinet Office Random Sampling Oversight Board
  • Communication Innovation of the Year, Employee Benefits Consultancy of the Year – UK Pensions Awards
  • Excellence in Outsourced Customer Service – NOA Professional Awards
  • Investment in Young People Award – Investment in Young People
  • Rising Star – Business travel industry’s People Awards
  • The best BPO of 2015 – Outsourcing Stars Gala
  • Best BPO Company of the year, Most Unique Services Provider
  • Best Business Centre Manager of the Year – CEE Shared Services and Outsourcing Awards
  • Estates and Facilities Team Award for Entrust – Education Estates Award
  • Excellence in Innovation award with Lambeth Council – Institute of Revenues, Ratings and Valuations (IRRV)
  • Excellence in Social Inclusion award with Lambeth Council - Institute of Revenues, Ratings and Valuations (IRRV)
  • Revenues Team of the Year award with Southwark Council - Institute of Revenues, Ratings and Valuations (IRRV)
  • Rising Talent in Facilities Management award - British Institute of Facilities Management
  • Going for Gold award – The Prince’s Trust Corporate Employee Awards.
  • London Building of the Year – Royal Institute for British Architects
  • Best Practice awards - National Outdoor Event Association
  • Southampton Partnership - Big Society Award
  • Judge’s Special Awards for Building of the Year – West Midlands Property Awards.
  • Customer Service Excellence Standard for Service Birmingham – Customer Service Excellence
  • 2012
  • Excellence in Innovation Award for the Sheffield Partnership - Institute of Revenues Rating and Valuation (IRRV)
  • Most Improved Purchasing Operation - Chartered Institute of Purchasing & Supply.

Capita Local Public Services celebrates Responsible Business Week


As individuals, we can all seek to work responsibly. It is no coincidence that our Corporate Value ('VOICE') prominently include words like 'honesty', 'integrity' and 'ownership'.

Chris Terry, Compliance Director

Triple award win recognising operational excellence


Capita Local Public Services has now set the bar for operational excellence and have been recognised as ‘best practice company’ by eg solutions plc

Jake Lashford, Programme Director at Capita Local Public Services

Developing employees


We believe our people are our strongest assets. We are committed to ensuring that we have the best policies and practices in place to recruit and retain the highest quality people.