Case Studies

Providing out of hours customer service excellence to a key London Borough.

No matter what time of day a citizen needs to make a call to our authority, providing exceptional customer service support is a priority, especially when emergency support is required outside of our normal working hours. Our partnership with Capita is helping us to deliver exceptional customer service to residents who require rapid, responsive and accurate support.

Our client

Delivering out of hours emergency planning and homelessness support to Rossendale Borough Council

By partnering with Capita to deliver the out of hours customer service support for emergency planning and homelessness in Rossendale, it has allowed the Council to continue to provide reliable, accurate and high standards of service to the public during times of budget constraints. This is a very difficult service and Capita continue to perform brilliantly

Andrew Buckle, Head of ICT and Customer Services at Rossendale Borough Council

Designing and delivering a safer cycle lane at Carpino Place

Carpino Place was chosen for this development so new residents are able to come and go from their houses with more ease and to encourage more use of the cycle path overall. The project was delivered on behalf of English Cities Fund, Salford City Council's development partner for the Salford Central area, as part of the Carpino Place residential development scheme.

Urban Vision