Capita and the London Borough of Barnet in partnership

Driving efficiency and putting residents at the heart of service delivery

We work in partnership with the London Borough of Barnet to deliver a range of services designed around residents’ needs to drive savings, maximise income and enable regeneration across the borough.

We work in partnership with the London Borough of Barnet to deliver a range of services designed around residents’ needs to drive savings, maximise income and enable regeneration across the borough.

In 2013, we began a 10 year partnership with Barnet to support the Council’s new support and customer services organisation (NSCSO). Under this contract we created the Customer Support Group (CSG) to deliver the Council’s back office services, including customer services, human resources and payroll, finance, IT revenues, benefits, estates, corporate programmes and procurement.

Through the partnership we are:
  • co-designing services with residents – focusing on their needs and ensuring the right technology and processes are in place
  • transforming the way residents, suppliers and partners interact with the Council
  • enabling multi-channelled delivery in ways that are valued by residents
  • implementing robust and efficient technology and processes that is lowering the cost of service delivery and enabling Barnet to maximise revenue.
Highlights so far:
  • Delivering £126m worth of guaranteed savings over the lifetime of the partnership
  • Using our innovative insight capability and co-design to change the way services are delivered based on the demand, accessibility and preferences of residents
  • Launching a new website and online customer portal, MyAccount to improve the way residents interact with the Council
  • Implementing a new finance system, which delivers greater automation, across accounts payable and accounts receivable processes
  • Developing a new online platform for suppliers to support budget monitoring and provide a better user experience
  • Being one of the first local authorities to submit its end of year accounts, requiring no adjustment post audit
  • Introducing electronic scanning and invoicing from a digital mailroom
  • Maximising the community and voluntary sector contribution to service delivery via the supply EcoSystem.
Re – our joint venture with London Borough of Barnet 

In 2013, we also began an innovative joint venture with London Borough of Barnet, called Re, which delivers a range of property, development and regulatory services to local authorities and commercial organisations. Find out more about Re.

Capita and the London Borough of Barnet work in partnership for financial transformation

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Alongside greater automation and financial transparency across the Council, Capita has also re-shaped the finance function to give us greater resilience and support through the accountancy functions provided - something that will prove invaluable as times of austerity continue.

John Hooton, Chief Executive, London Borough of Barnet

Capita in partnership with Blackburn with Darwen Council

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The strength of the partnership with Blackburn with Darwen Council was a major contributing factor to Blackburn winning the ‘Council of the Year’ at the Local Government Chronicle awards.

Blackburn with Darwen Council

Southampton City Council and Capita flexible transformation in partnership

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We are investing in the community to create jobs, raise the aspirations of young people and grow the local economy.

Southampton City Council