18-22 April was Responsible Business Week, an annual awareness week organised by Business in the Community. Responsible Business Week galvanises hundreds of businesses just like ours, their leaders, employees and partners, to create a public conversation on the power of responsible business in order to effect positive change and demonstrate how they’re taking action.
We took the opportunity to be ambassadors for the responsible business agenda by supporting Responsible Business Week. To show our support, we created an internal communications programme, with a dedicated area of our intranet, to allow us to discuss what we’re doing to support the agenda, and to encourage our employees to share their thoughts on what it means to be a responsible business and where we could improve.
Over the course of the week, we spoke about our four overarching focus areas: suppliers, employees, the environment and communities and clients. We took best in class examples from across the business and showcased our achievements in each, speaking about the fantastic work our businesses do to bring these to life.
Our corporate responsibility is managed Capita-wide and at business level. While the board has overall responsibility for our activity, the day-to-day management of our corporate responsibility is managed by senior representatives from across the business who together make up the CR Steering Group. Over the week, we heard from members of the CR Steering Group on what they believe are the big issues currently facing our company.
As individuals, we can all seek to work responsibly. It is no coincidence that our Corporate Values (‘VOICE’) prominently include words like ‘honesty’, ‘integrity’ and ‘ownership’.
Capita's compliance director
Chris Terry, our compliance director, discussed in his CR Steering Group blog the importance of being both a responsible business, and a responsible employee. We took a look at the ways in which our employees can be responsible, such as through volunteering opportunities, fundraising events, Green Week, payroll giving initiative and signing up to receive our regular charity communications.
The week was a success, and helped bring the responsible business agenda to the forefront of everybody’s mind.
We work with schools, businesses and community organisations. CSR is an integral part of our approach and expresses our company’s values to the community we serve here in Birmingham.Tony Lubman, CEO, Service Birmingham
Your staff have been absolutely fantastic this year with our children. It has been great for the children to see a familiar smiling face arrive every week for their dedicated reading timeCheryl Deakin, teacher at Wybourn Primary, Sheffield
’Service Birmingham make a vital contribution to the operation of community libraries by providing the hardware and on-going support to enable libraries to offer free internet access to residents as well as to manage the book stockRichard Davies, Head of Service for Birmingham Community Libraries