Developing employees

Achieving the highest standards through our Engage accreditation

We believe our people are our strongest assets. We are committed to ensuring that we have the best policies and practices in place to recruit and retain the highest quality people.

We’ve developed the Engage accreditation to achieve and maintain these standards.

Engage was developed through Investors in People (IiP), a framework that helps companies improve performance and realise objectives through the effective management and development of its people. Engage is our own in-house version of IiP.

All of our service delivery sites have to work towards achieving the Engage accreditation. It is monitored against six key indicators and supporting rationale, which is evaluated by IiP assessors. Accredited sites also undergo a full review every three years to prove the requirements are being met.

Almost all of our sites – covering around 2,500 employees and 17 locations - have achieved Engage, with the remaining sites working towards the accreditation.

The benefits:

  • A framework to manage our people
  • Reassurance that strong management practices are in place
  • Confidence that we are engaging with our employees
  • Increased awareness of our business aims and objectives
  • Confidence for our clients that we have the highest management and development practices in place for our employees delivering services on behalf of your local authority.

Ten years of corporate social responsibility at Service Birmingham


We work with schools, businesses and community organisations. CSR is an integral part of our approach and expresses our company’s values to the community we serve here in Birmingham.

Tony Lubman, CEO, Service Birmingham

Volunteering at Birchfield Library Birmingham

Birhcfiedl Lib service B.jpg

’Service Birmingham make a vital contribution to the operation of community libraries by providing the hardware and on-going support to enable libraries to offer free internet access to residents as well as to manage the book stock

Richard Davies, Head of Service for Birmingham Community Libraries

Mobile working devices for highways


With over 5 million square miles of road and 3.5 million square miles of footpaths, the London Borough of Barnet is the second largest of the London Boroughs.

London Borough of Barnet