Capita project managed the set up and delivery of the dynamic purchasing system to support Birmingham City Council with their social care service offering.
The system opens up the market to care providers to allow:
Like many other local authorities across the UK, Birmingham City Council procure a diverse range of social care service providers for people in need of care. These services support those who have been assessed by the Council as being eligible for care services and can be delivered in a range of ways, such as taking a direct payment or the appropriate care on behalf of the person in need.
In order to improve the way this process works, Capita worked with Birmingham City Council to project manage the implementation and delivery of the ‘dynamic purchasing system’ which improves the way the Council commissions and purchases care.
The ‘dynamic purchasing system’ is a framework agreement and micro-procurement process that ensures every care provider commissioned by Birmingham City Council, is operating under the same contractual rules. This better safeguards vulnerable people from avoidable harm, gives the Council greater control over the quality of care it purchases and reduces the cost of care for the individual and the Council.
The framework opens up the opportunity for a larger amount of quality care providers in the midlands to register with the Council, inviting more competition to help lower the cost of care without affecting the quality of the service.
Every care provider that now registers with Birmingham City Council to provide care services is awarded a quality score. The overall quality score is based upon information from:
The framework agreement ensures:
We believe that the introduction of a Framework Agreement and a micro-procurement process provides greater transparency to people in need of care, carers, care providers and the Council. It promotes and reward the use of services that are achieving and maintaining high degrees of quality. It also concentrates more on the needs of and outcomes for people in need of care and offers a range of service provision options from across the entire social care market.
Jules Gregory, Market Manager
Residents really like the refurbishment works and have provided some very positive comments! Thank you for everything you have done on the project - not at times an easy job but the end results are great!Support Services Project Manager, Southampton City Council
The average customer journey time, between making first point of contact to receiving their Blue Badge, has now dropped from 30 days to 19 days. This number of days is dropping consistently every month.West Sussex County Council
’Service Birmingham make a vital contribution to the operation of community libraries by providing the hardware and on-going support to enable libraries to offer free internet access to residents as well as to manage the book stockRichard Davies, Head of Service for Birmingham Community Libraries