Link2ICT Digital Monitoring Service

Link2ICT, part of Capita Birmingham Limited which is part of Capita PLC, provides a 'digital monitoring service' which protects pupils by monitoring, capturing and alerting schools to potentially harmful content or behaviour.

To read the full case study, click here or to find out more about Link2ICT's digital monitoring service, click here.

The service has been providing an effective approach to safeguarding the school community at Hodge Hill Girls’ School where the Headteacher, designated safeguarding lead (DSL) and Strategic ICT Manager are clear about the benefits provided by Link2ICT.

Patrick Shaw, Hodge Hill Girls' School strategic ICT manager said:

"The process of monitoring online activity in school demands huge amounts of staff time. The Link2ICT monitoring service offers solutions to many of the problems we were experiencing.”
"The latest Ofsted framework and 'keeping children safe in education' guidance has placed a greater emphasis on effective monitoring. We are confident that our use of the Link2ICT monitoring service helps us to fulfill these obligations, alongside the wider safeguarding policy, practice and systems we use in school. There was one particular case where word captures might have flagged this as low grade risk, but the human monitoring element of the managed service could see and understand the context around the capture to identify it as a more serious graded risk for the school to investigate. Automated word captures alone would not have flagged this risk. Therefore, the human monitoring and intervention was crucial.”
“With pupils researching so much more online, this service has enabled us to quickly pick up on areas that could be a potential concern. At times, items flagged have resulted in pupils gaining additional support from relevant agencies and being effectively safeguarded.”
“The Link2ICT Monitoring Service has provided a consistent level of monitoring which reduces staff intervention to where it is most needed. It also avoids the stress caused to staff when trying to monitor a large number of captures, especially when other competing priorities get in the way e.g. safeguarding disclosures. We are very happy with the service provided by Link2ICT and would certainly recommend it to other schools.”

MyConcern at Hilbre High School


I feel the school is a safer place, we are able to react quickly to new issues, and it enables a much more proactive approach to safeguarding in general

David White, Assistant Headteacher and Designated Safeguarding Lead

Bells Farm Primary School


We’re delighted to receive the eSafety accreditation, it shows that our school community is working together to keep our children safe online. The importance of having eSafety education in today’s ever changing technological world is vital so that families feel much more confident about it.

Tony Baddhan, eSafety Coordinator

Blue Badge Application Service

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The average customer journey time, between making first point of contact to receiving their Blue Badge, has now dropped from 30 days to 19 days. This number of days is dropping consistently every month.

West Sussex County Council