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Our officers worked alongside the Council’s planning team on a secondment basis for 3 days a week based at their offices in Trafford. This arrangement has been in place for two years and has recently been extended.
Our officers are supporting with a large caseload of enforcement cases in relation to breaches of planning control, from investigation, to making recommendations on an appropriate course of action to take.
As a result of providing an experienced planning / enforcement officer from our team, it added the required expertise needed to ensure service quality. We were able to offer a quick and flexible service solution for the Council at short notice which could be extended as and when the Council requires.
View our planning resilience page for more information.
By adding extra capacity, The Royal Borough of Windsor was able to maintain a high level of service to its customers by reducing planning application delays from backlogs.The Royal Borough of Windsor
‘Capita was very knowledgeable and adapted quickly to the job, learning new policies and methods of working with ease'Caron Taylor, Principal planner, Chorley Council
The sheer volume of planning applications dealt with by Capita has been very impressive and helped us immensely during a period when our planning section was under severe pressureRichard Evans, Principal Planner, Warrington Borough Council