What we did
Four full time members of our Capita’s Planning Team were commissioned over a period of 8 months by the Council, to process 120 minor applications which included a new admission and visitors centre at Windsor Castle, school extensions, housing developments, retail uses and agricultural buildings. Our team were also asked to process 115 householder applications.
The scope of the services provided by Capita included:
We provided a blended service delivery model which involved our officers working on site as well as remotely. This involved our officers conducting site visits and attending case review meetings with Planning Managers at the council and then completing the majority of the background work remotely at our planning hub in Barnet. The remote work mainly consisted of contacting agents/applicants and uploading completed reports and recommendations into the council’s back office system.
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The sheer volume of planning applications dealt with by Capita has been very impressive and helped us immensely during a period when our planning section was under severe pressureRichard Evans, Principal Planner, Warrington Borough Council
'At the end of the day the crucial factor for the host is the quality, competence and attitude of the individual. We found that Brian Johnson was excellent in all these regards. The support and communication to us as the host authority from Capita has always been of a high standard'Graeme Levy ,Regulatory services manager, Trading Standards & Licensing, Trafford Council
By adding extra capacity, Lancaster City Council was able to provide a high level of service to its customersLancaster City Council