Due to a resourcing gap within Warrington Borough Council’s planning department, Capita were commissioned to work alongside the Council to provide development management support to assist with their high volumes of incoming householder and minor planning applications.
Two full time members of our planning team, with additional occasional support when demand peaked, were commissioned on a three month rolling basis between September 2015 and April 2017 to process 413 householder planning applications and 146 Minor planning applications on behalf of the Council. The minor applications included the building of 1-9 houses and up to 1,000 sq m of new floor space for retail and industrial use. Download the full case study on planning resilience support for Warrington Borough Council
We provided a remote working solution, which involved us visiting the Council office for meetings to discuss cases in detail but complete all background works remotely at our planning hub which involved the uploading of completed reports into the Council’s back office system.
“The sheer volume of planning applications dealt with by Capita has been very impressive and helped us immensely during a period when our planning section was under severe pressure”
Richard Evans, Principal Planner, Warrington Borough Council.
By adding extra capacity, Lancaster City Council was able to provide a high level of service to its customersLancaster City Council
Our Building Control experts worked side by side with the Council’s Building Control team to provide additional capacity and expertise and help clear the backlog of Building Control related work.Capita local public services
One of the best elements of the service was how well Capita’s planner integrated into the Council’s teamLyndsey Hayes, Interim Head of Development Management, Wyre Borough Council.