Reviewing single person discount entitlements

Generating millions of pounds worth of revenue for local authorities and giving better value to the taxpayer by cracking down on fraud

Every year over £90m of discounts on council tax are fraudulently claimed across the UK. It’s putting a huge strain on already tight council budgets, limiting the funds available to deliver local services and making it more expensive for the tax payer.

Our solution

We’ve carried out numerous single person discounts (SPD) reviews for all types of councils and typically reduce SPD caseloads, where fraudulent claims are being made, by 6%. This significantly increases the council tax revenue available to local authorities.

Our SPD reviews have generated over £32m in the last 6 years for local authorities.

Read the full case study.

"The whole process was managed quickly and efficiently and we had a service manager from Capita to oversee the entire review. The review was completed within three months, meaning the discount for non-eligible residents could be removed swiftly. This allowed us sufficient time to collect the additional council tax.’’

Steve Hendon, Income Collection Manager, Newport City Council

Capita helps Bexley achieve highest ever Council tax collection rates

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Giving people the chance to make online payments, set up their housing benefit claims and Direct Debit orders from the website, and to inform us of any changes in their circumstances has helped our tax collection rate rise significantly. We are looking forward to continuing to improve outcomes and help residents by working with Capita over the coming years.

Cllr Teresa O’Neill Council Leader, London Borough of Bexley

Capita and the London Borough of Southwark

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In any one day, demand can change, and that generates a huge amount of work for the service. Capita is able to combine its experience on a number of different contracts up and down the country.

Dominic Cain, Director of Exchequer London Borough of Southwark Council

Redesigning administrative services at West Sussex County Council

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West Sussex had made good progress in making changes in our back office but the partnership with Capita has enabled us to really make the savings we needed to. With Capita’s support, we now have a more streamlined and resilient administration function which was achieved without any impact on service delivery - a great example of partnership working.

Head of Business Change, West Sussex County Council