Sheffield City Council and Capita combining flexible partnership working and sustainable service delivery

Our partnership with Sheffield City Council provides a range of services including, HR and payroll, revenues and benefits, IT, accounts payable and business change.

Our relationship with Sheffield City Council goes back to 2009, when we began an initial 10-year partnership to deliver a range of services including, ICT, revenues and benefits, HR and payroll and accounts payable.

In 2015, the Council extended the partnership by a further six years. It also includes the provision of a business change service, which works alongside the Council to define and deliver projects that will generate revenue and save money.

 Since the original partnership began we have:

  • reduced costs for the Council by 30%
  • invested £25k into pro-actively managing the Council’s ICT infrastructure
  • created over 40 new jobs, including 9 new apprenticeships within the partnership
  • introduced self-service facilities enabling customer to access their council tax and housing benefit services online
  • implemented electronic billing and notifications for council tax services
  • supported the conversion of twelve Sheffield schools to academy or Trust status
  • introduced HR self-service facilities for Council employees, which has delivered a 97% reduction in paper volume and over £500,00 worth of savings annually.
Working flexibility to achieve more

Following the extension, the partnership has the foundations to grow, adapt and offer greater sustainability against a backdrop of tightening austerity measures, changing technology and customer demand. By remaining agile and adaptable to the needs of the Council and its residents, we can focus on:

  • providing £150m worth of guaranteed savings to the Council
  • achieving even better value for money for the Council and taxpayers
  • transforming services and delivering new solutions
  • continuing to deliver quality services and improving the impact of services on the lives of residents
  • developing 24/7 access to a wider range of services via online technology
  • protecting services where change would place undue risk on quality and customers.


"The extension of Capita’s partnership with Sheffield City Council reflects our commitment to build on our strong working relationship and to deliver further significant transformation in the way services are provided by the Council. This extension will enable the Council to benefit from Capita’s wealth of experience and its capacity to drive innovation and change. Capita will work with the Council to help it shape services to meet the future needs of citizens in Sheffield and we are committed to making a positive difference for the local community."

Andy Parker, chief executive, Ca

Volunteering at our Sheffield Partnership

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Your staff have been absolutely fantastic this year with our children. It has been great for the children to see a familiar smiling face arrive every week for their dedicated reading time

Cheryl Deakin, teacher at Wybourn Primary, Sheffield

Capita in partnership with Blackburn with Darwen Council

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The strength of the partnership with Blackburn with Darwen Council was a major contributing factor to Blackburn winning the ‘Council of the Year’ at the Local Government Chronicle awards.

Blackburn with Darwen Council

Capita and the London Borough of Barnet work in partnership for financial transformation


Alongside greater automation and financial transparency across the Council, Capita has also re-shaped the finance function to give us greater resilience and support through the accountancy functions provided - something that will prove invaluable as times of austerity continue.

John Hooton, Chief Executive, London Borough of Barnet