Our partnership with Southampton City Council embraces a culture of openness and flexibility to transform services for local residents. It began in 2007 as a ten year partnership, when Southampton City Council was facing pressure to cut costs without reducing services
Our services for Southampton include:
In 2012, the partnership was extended by a further five years. In a new and more flexible partnership model, it enables Southampton to deliver more sustainable services and effectively adapt to changing needs against a backdrop of ongoing budgetary pressures, changing technology and customer needs. Under the new partnership, we are also investing in the community to create jobs, raise the aspirations of young people and grow the local economy.
Since the partnership began we have:
Through our corporate and social responsibility (CSR) programme we have:
I enjoyed working with a great team from Capita to re-design the parking permit application and renewals process. Cross functional workshops saw representatives from many areas working together putting the Customer at the heart to streamline processes, provide an online option whilst reducing the cost to serve. Overall a great success that puts Southampton First and at the forefront of Digital change.Richard Alderson, Service Manager Parking and Itchen Bridge, Southampton City Council
Through a dedicated CSR programme and working closely with the Council and local stakeholders the Partnership is making a real difference to the people of Southampton.Southampton and Capita Partnership
The strength of the partnership with Blackburn with Darwen Council was a major contributing factor to Blackburn winning the ‘Council of the Year’ at the Local Government Chronicle awards.Blackburn with Darwen Council