Ten years of corporate social responsibility at Service Birmingham

Supporting and investing in the local community

It’s ten years since the start of Service Birmingham – a partnership that has always put CSR at the heart of its operations.

Service Birmingham is our joint venture with Birmingham City Council, providing IT services to the council and schools and managing the council's revenue service.

Service Birmingham, and more importantly its employees, believes corporate social responsibility (CSR) to be a cornerstone of the joint venture, which is why they have invested nearly £2.5m into community projects across Birmingham over the past ten years. 

A staff benefit scheme was agreed at the start of the joint venture, specifying that a percentage of Service Birmingham profit (currently 1.5%) would be allocated to the scheme and should be channelled to benefit staff and Birmingham charitable organisations or individuals with a charitable cause.  Since April 2006, in excess of £2.5 million of worthy causes have been supported by the scheme.

The CSR programme has a positive impact across a wide spectrum of communities and interests, supporting disadvantaged children, families and older people, as well as school leavers through apprenticeships. 

“We work with schools, businesses and community organisations. CSR is an integral part of our approach and expresses our company’s values to the community we serve here in Birmingham.”

Tony Lubman, CEO, Service Birmingham

One of the projects funded by the staff benefit scheme is to provide 60 laptops for young people in care across Birmingham who are entering higher education. Birmingham City Council’s Virtual School, part of the Looked After Children Education Service, identified young people who would benefit most from having their own laptop. For the many young people, having access to this technology and the internet has been an invaluable resource for learning and education. It has allowed the young people to feel connected and a part of the wider world, and to access resources to help find employment, pay bills, write essays, email colleagues and peers regarding coursework– all vital aspects of living in the modern world.

Simon, 18, from south Birmingham:

 “Before I had this laptop, I had to go to my friends to do my coursework, talk to others and email my assignments which meant they were never in on time. Now I can do all these things in the privacy of my own home and can even talk to my friends online. I feel less isolated and my tutors are very pleased.”

Lucy, 17, from north Birmingham:

“As a pregnant mum to be I was still given the opportunity to have a laptop, something I never thought I would have. It has opened up lots of doors for me I can now comfortably study at home and do not have to go to the library. It has also allowed me to look at baby groups that I could join and learn more about what awaits me over the coming months. I cannot thank you enough, the laptop has made a real difference.”

 Birmingham Virtual School Head Teacher, Andrew Wright:

“We are delighted to have Service Birmingham as a reward partner. The difference the laptops have made to young people in such a short space of time has been fantastic. We look forward to continuing to work with Service Birmingham to support young people to continue their education.” 

Service Birmingham's mission is to work in partnership with Birmingham City Council to transform its public services. 

Click here to find our more about our many close, long-standing relationships with local councils and how we support them in the challenges they face.

Click here to find more about about how we try to make a positive impact on the neighbourhoods where our people work and live. 

Volunteering at Birchfield Library Birmingham

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’Service Birmingham make a vital contribution to the operation of community libraries by providing the hardware and on-going support to enable libraries to offer free internet access to residents as well as to manage the book stock

Richard Davies, Head of Service for Birmingham Community Libraries

Volunteering at our Sheffield Partnership

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Your staff have been absolutely fantastic this year with our children. It has been great for the children to see a familiar smiling face arrive every week for their dedicated reading time

Cheryl Deakin, teacher at Wybourn Primary, Sheffield

Supporting employment and the local community in Southampton

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Through a dedicated CSR programme and working closely with the Council and local stakeholders the Partnership is making a real difference to the people of Southampton.

Southampton and Capita Partnership