We will be holding two sessions in the innovation zone:
Wednesday, 17 October 12.30-13.30
Keeping it personal: the new era of customer experience
As we enter a new dawn of hyper-personalisation and digital consumerism a new wave of opportunity for citizen interaction and commercialisation of services is exposed. This future focus session will discuss why councils should focus on collaboration and concierge, from using data as a driver for change to introducing robotics to improve citizen interaction.
Speakers: Neil Grogan, Capita solutions director and Kana Butkovic, Capita chief product officer.
Thursday, 18 October 10:00 – 10:45am
The Cloud: Lighting the spark of change
As the foundation for all the new and emerging technologies, the cloud helps deliver better services today and offers a platform for innovation in the years ahead. Come along to our future focus session where we’ll discuss why standing still is simply not an option for public services.
Speakers: Kana Butkovic, Capita chief product officer
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