Capita at the CIPFA Conference 2018

We are exhibiting at this year’s Chartered Institute for Public Finance and Accountancy (CIPFA) Annual Conference on 11th and 12th July in Bournemouth

This year’s conference will be taking a closer look at talent, technology and transformation through mapping a digital future. As CIPFA’s annual conference and exhibition is the UK’s leading conference for professionals working in public finance and accountancy, we will be amongst global economists, thought-leaders, tech pioneers and change management experts.

Download our brochure to find out more. 

Investment in digital software and processes has rocketed over the last 20 years. Customers now expect public services to be available online and easy to use. But digital is not just about implementing technology.

Local authorities need to regularly challenge if their service is digitally optimised to achieve the right outcomes. Done right you can deliver end-to-end digital services that transform the customer experience and make radical operational savings across customer service and back office-administrative function.

Our innovative, technology-led approach means you can benefit from our investment in digital technologies, insight and analytics, innovative software and skilled people to map a digital future and:

  • Shape: taking an agile approach to shaping your customer facing solutions
  • Make: bringing the solution together to make the end-to-end process work
  • Change: supporting the go-live and the operation of the new digital system

Across Capita, we can offer support and technology at each stage of the digital change process. Within Capita, we specialise in the digital pragmatism stage, which is all about using digital tools and techniques to optimise your current process. Take a look at our housing benefits support service and council tax business rates, customer services support, our digital specialists to help optimise digital across your organisation, building control resilience support, or our financial services to generate cost savings.

Capita at the conference

Come and visit our stand at number 53 to discuss how we can listen, create and deliver using our talent and technology to transform your digital future.

Whilst you’re here, our experts will be on hand to talk to you about:

  • Our local government digital specialists, which helps you to make ‘multiple marginal gains.’ We use an evidence-based approach, based on GDS principles, to deliver incremental improvements across your digital delivery.
  • Our revenues and benefits services: developing a new vision of local government service delivery
  • Our customer services support: delivering digital innovation to improve customer services and lower costs
  • Our planning resilience: supporting local authorities with planning resource and expertise
  • Providing building control services: supporting local authorities who need immediate solutions and a flexible service
  • Financial services: specialist transactional finance support to generate low cost savings

Or simply enjoy a coffee break! Americano? Cappuccino? Espresso? There’s something for everyone - come and enjoy a fresh coffee on us; service from our employees with a smile.

Making online the number one choice when applying for parking permits in Southampton

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I enjoyed working with a great team from Capita to re-design the parking permit application and renewals process. Cross functional workshops saw representatives from many areas working together putting the Customer at the heart to streamline processes, provide an online option whilst reducing the cost to serve. Overall a great success that puts Southampton First and at the forefront of Digital change.

Richard Alderson, Service Manager Parking and Itchen Bridge, Southampton City Council

Creating a better digital customer experience at West Sussex County Council


The number of pages on the West Sussex County Council website was reduced from 7,000 to just 1,400 pages

West Sussex County Council

How e-forms improved the usability of West Sussex County Council’s website


Prior to the current e-form, an initial referral would take, on average, 2 hours to process. With the Umbraco form, an initial referral takes approximately 1 hour to process. This includes saving, printing and copying all attachments.

West Sussex Council Officer, Special Needs Assessment team