Change Makers

Everyday our business and our people are delivering change and unlocking value across local government and beyond to make processes smarter, organisations more efficient and customer experiences better.

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Change Makers in Local Government 

How we helped a city council unlock the power of digital. Read our case study

Other Change Maker case studies

See how we create change and unlock value for our clients.

How we helped an online bank increase their market share. Read more. 

Change Maker - how did we help a leading retailer turn ringing phones into buzzing doorbells

Unlocking value through smarter customer management. Read more.

How robots improved a telecoms provider’s human side. Read more.

How we helped Sky engage and reward its employees. Read more.

Making online the number one choice when applying for parking permits in Southampton

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I enjoyed working with a great team from Capita to re-design the parking permit application and renewals process. Cross functional workshops saw representatives from many areas working together putting the Customer at the heart to streamline processes, provide an online option whilst reducing the cost to serve. Overall a great success that puts Southampton First and at the forefront of Digital change.

Richard Alderson, Service Manager Parking and Itchen Bridge, Southampton City Council

Southampton City Council and Capita flexible transformation in partnership


We are investing in the community to create jobs, raise the aspirations of young people and grow the local economy.

Southampton City Council

Supporting employment and the local community in Southampton

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Through a dedicated CSR programme and working closely with the Council and local stakeholders the Partnership is making a real difference to the people of Southampton.

Southampton and Capita Partnership