Amy Bollon, HR Operations Partner for Capita Local Public Services

From childhood ambitions to her role today, meet Amy Bollon, HR Operations partner for Capita Local Public Services

Tell us about your role at Capita Local Public Services?

I’m the HR Operations Partner for the northern region, which means I look after our Sheffield and North Tyneside Partnerships. Both are very different in terms of the services they are delivering for their respective local authorities. The Sheffield Partnership provides revenues and benefits services while North Tyneside is a technical services partnership, featuring engineering; property; planning; building control and public protection services.

I have a varied role – no two days are the same. For example, I could be dealing with case work, coaching and mentoring managers, liaising with unions or implementing new ideas to improve staff wellbeing.

What is your biggest success or proudest moment at Capita?

I’ve only been in the role about six months but because Capita is such a diverse organisation, I’m proud I very quickly got to grips with what goes on to be able to hit the ground running.

If you could describe Capita in three words, what would it be?

Varied, friendly and fast-paced.

What do you like most about your role?

I like the variety that comes with splitting my time between Sheffield and North Tyneside. I think my role adds a lot of value and I like the fact I can see the benefits when I am working with managers.

Tell us something people might not know about Capita Local Public Services?

We have team in North Tyneside that deals with animal health matters. As diverse as Capita is, I just never thought that it would be involved in the likes of animal welfare visits.

Over to you…
When you were a child, what did you dream of being when you grew up?

I always wanted to be teacher. I studied Business at university and got into HR. I then thought I would become a teacher through college but decided I was ready to get into the working world and have a break from studying! However, I wouldn’t rule out doing some form of teaching or training in the future.

What do you do in your spare time?

All of my family live in East Yorkshire which is where I am from, so a lot of my time is spent going down to visit or them coming up here. The rest of the time is not too exciting other than having Prosecco and afternoon tea with the girls plus some retail therapy.

If you had to eat just one meal for the rest of your life what would it be?

Seaside fish and chips with mushy peas, closely followed by my mum’s Sunday dinner.

What was the best piece of advice you ever received?

It may sound cheesy but- you only live once. I don’t always think it is a bad thing to take a risk or to be spontaneous.

Tell us something people might not know about you

Between university and entering into work I spent a year in Australia, part of this time was spent working as a nanny for three children aged under five – two girls and boy. They thought of me as a real-life Mary Poppins! It was a role that taught me patience and it was an amazing experience. I would sit with the children on the beach, not quite believing I was being paid for it. I stayed in Newcastle, New South Wales, Australia – it was quite different to the Newcastle in the UK.


Improving food safety standards in North Tyneside


We are committed to supporting local businesses. However, when there are unacceptable risks to public health, enforcement action will be taken to protect the interests of consumers and maintain food safety.

Cllr John Harrison, cabinet member for Housing and Transport

Reducing the risk of flooding in North Tyneside

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Throughout I have been kept in touch about road closures and access to my property. The area has been kept clean and safe, the men worked long hours, even under floodlights to complete the project. The road has been thoroughly cleaned and I can get the car into my garage again.

North Tyneside resident

Delivering North Tyneside’s streetworks permit scheme

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The permit scheme generates £350k of revenue each year from permit application fees

Streetworks permit scheme at North Tyneside