Tell us about your role at Capita Local Public Services?
I manage 15 Civil Enforcement Officers (CEOs) and two members of the cash collection team. I ensure the CEOs are deployed effectively throughout North Tyneside and I respond to requests for enforcement as well as deal with parking complaints and queries.
What is your biggest success or proudest moment at Capita?
Watching the team grow. When I started we had two teams of four, plus the camera car, and they worked 8am to 6pm. Now, with greater resources, the team is working seven days a week and can work up to 10pm.
If you could describe Capita in three words, what would it be?
Change is good
What do you like most about your role?
I enjoy managing people – I’ve done so since I was aged 21.
Tell us something people might not know about Capita Local Public Services?
We do a lot of charity and community work. We are all allowed one paid day off work per year for volunteering.
Over to you...
When you were a child, what did you dream of being when you grew up?
I always wanted to be a soldier and ended up spending 24 years in the army. I was senior non-commissioned officer in the Royal Regiment of Fusiliers and did everything from training recruits to running live firing ranges for armoured vehicles. My field job was as a Warrior Sergeant - I was in charge of four Warrior armoured vehicles.
What do you do in your spare time?
I enjoy cycling, which I do for my fitness.
If you had to eat just one meal for the rest of your life what would it be?
A Balti with lots of vegetables in it.
What was the best piece of advice you ever received?
Think to the finish. It means don't just set off with an idea, think it all the way through every stage to the final point.
Tell us something people might not know about you
I never use my car for work. I will either walk in (it's three miles as the crow flies) or cycle along the coast.