Emma Phasey, Community Protection (Regulation) Group Manager for Capita Local Public Services

Take ten with Emma Phasey, Community Protection (Regulation) Group Manager for Capita Local Public Services
Life at Capita 
1. Tell us about your role at Capita Local Public Services? 

I am the Group Manager for the Community Protection (Regulation) comprising of the trading standards, noise, licensing and anti-social behaviour teams. 

Trading Standards are a front line regulatory service that ensures a fair and safe trading environment for consumers. 

The licensing team process and ensure compliance for alcohol, gambling, entertainment, street trading, sex establishments and special treatments licences.

The noise team deal with complaints about statutory nuisance from noise and light including provision of a weekend ‘out of hours’ service. 

The anti-social behaviour team work closely with the noise team the team investigating noise, harassment and hate crime. 

2. What is your biggest success or proudest moment at Capita? 

It has to be The Martin Marcus case, this is where the team successfully prosecuted a rogue letting agent who had defrauded over £250,000 from consumers.  He was sentenced to four and a half years in jail. 

3. If you could describe Capita in three words, what would it be? 

Innovative, Professional, Forward thinking 

4. What do you like most about your role? 

Making a difference to the residents of Barnet – from ensuing that the goods and services they buy are safe to protecting them from anti-social neighbours. 

5. Tell us something people might not know about Capita Local Public Services? 

One of the responsibilities of my team which people are usually most surprised about is film classification.  If a small film festival wishes to show a film just in Barnet they can apply to my team to classify the film.  It is a quicker and cheaper way for independent or community films to be shown.  An officer does get to watch all the films and rate them for their age appropriateness.  We usually classify around 10 films a year. 

Over to you 
6. When you were a child, what did you dream of being when you grew up? 

I was one of those children who didn’t know what they wanted to be when they grew up.  It was not until after University that I started to have any idea of what I wanted to do. 

7. What do you do in your spare time? 

I am a Chair of Governors for my children’s primary school which is a demanding and rewarding role. Any other spare time is usually spent with my family and friends (or drinking wine!). 

8. If you had to eat just one meal for the rest of your life what would it be? 

Steak (served rare of course) and chips. 

9. What was the best piece of advice you ever received? 

Don’t grow up – it’s a trap!  I truly believe that finding childish joy in everything is the best way to stay happy.   

10. Tell us something people might not know about you 

I love to carve pumpkins at Halloween, there is a fiercely fought competition between my family every year (voted for by trick or treater and by friends and family on Facebook) for the best carving.

Capita Local Public Services celebrates Responsible Business Week


As individuals, we can all seek to work responsibly. It is no coincidence that our Corporate Value ('VOICE') prominently include words like 'honesty', 'integrity' and 'ownership'.

Chris Terry, Compliance Director

One Public Estate


The One Public Estate programme is a pioneering initiative delivered in partnership by the LGA and the Cabinet Office Government Property Unit (GPU). £3.6 million has been allocated to councils across new and existing partnerships on the programme.

Blackburn with Darwen Council

Redesigning administrative services at West Sussex County Council


West Sussex had made good progress in making changes in our back office but the partnership with Capita has enabled us to really make the savings we needed to. With Capita’s support, we now have a more streamlined and resilient administration function which was achieved without any impact on service delivery - a great example of partnership working.

Head of Business Change, West Sussex County Council