Mark Duffy, Trading Standards Practitioner

Take ten with… Mark Duffy, from petrol pumps to the great north run find out more....

Life at Capita…
1. Tell us about your role at Capita Local Public Services?

As member of the trading standards team on North Tyneside, I help to protect consumers and support legitimate business. We’re responsible for enforcing a wide range of criminal laws which deal with: weights and measures; age restricted sales; counterfeiting; product safety; mis-described goods and services (e.g. clocked cars or traders falsely claiming to be members of a trade association); pricing; doorstep crime; scams and Internet crime.

2. What is your biggest success or proudest moment at Capita?

I’m proud of our work to help protect scam victims including an elderly consumer who was being targeted by scams via the telephone and letters. 

She had already spent thousands of pounds prior to being referred to us by the National Trading Standards Scams Team. A call blocker was fitted to her phone and I helped her understand how to recognise a scam and break the cycle she was in.

3. If you could describe Capita in three words, what would it be?

Diverse, forward-moving and collaborative.

4. What do you like most about your role?

The variety of the job and I enjoy helping people – whether it’s helping to prevent consumers getting ripped off or helping traders to comply with the law.

5. Tell us something people might not know about Capita Local Public Services?

Trading standards enforce weights and measures legislation. When you’re filling up at a petrol pump or using scales at a supermarket, we could have done the tests on this equipment to ensure you’re not being short-changed.

6. When you were a child, what did you dream of being when you grew up?

I wanted to be a solicitor or lawyer.

7. What do you do in your spare time?

I like going out to see live bands and watching amateur dramatics.

8. If you had to eat just one meal for the rest of your life what would it be?

Probably a nice curry.

9. What was the best piece of advice you ever received?

Don`t put yourself under pressure to give an answer straight away as no one knows everything. It’s often best to take your time and do some research to get the right answer.

10. Tell us something people might not know about you

I’ve run the Great North Run seven times. My best time was around the two-hour mark.

Capita Local Public Services celebrates Responsible Business Week


As individuals, we can all seek to work responsibly. It is no coincidence that our Corporate Value ('VOICE') prominently include words like 'honesty', 'integrity' and 'ownership'.

Chris Terry, Compliance Director