Paul Abraham, Partnership Director Sheffield

Bringing private sector pace, discipline and commercial thinking to the delivery of public services, meet Paul Abraham, who oversees our partnership with Sheffield City Council.

Life at Capita…
1. Tell us about your role at Capita Local Public Services?

I am responsible for leading the delivery of our contract with Sheffield City Council.  This has two key elements; the provision of outsourced services (HR, payroll, revenues, benefits and  IT), and enabling the  Council to reshape its services and deliver £150m worth of savings over the next five  years. 

2. What is your biggest success or proudest moment at Capita?

Since joining the business in January 2016, I have been given the opportunity to work on a range of projects. But I think my proudest moment was then being appointed as Partnership Director for Sheffield City Council where we have a real opportunity to help the Council become more entrepreneurial in its approach and develop new ways of working to provide, support capacity and much needed savings.

I have a great team of around 300 people who are all committed to delivering great services for the Council, in a city that is  a dynamic and ambitious place with plenty  of potential.

 3. If you could describe Capita in three words, what would it be?

Greater (than the) sum (of its) parts

One of the things that attracted me to Capita is the sheer size, scale and diversity of services we offer. I personally don’t think there is another organisation out there that can rival us for that.  We are at our absolute best when all of those parts come together.

4. What do you like most about your role?

I love bringing private sector pace, discipline, and commercial thinking to the delivery of public services.  The public sector is becoming more entrepreneurial in its thinking and together  I firmly believe that we can support the public sector to deliver great services with ever decreasing budgets.  What really gets me out of bed in the morning is the potential for radically transforming how public services are commissioned, delivered, and structured – and how Capita can help individual organisations work across their political boundaries to deliver better, more efficient services.

5. Tell us something people might not know about Capita Local Public Services?

We employ a phenomenal workforce who are passionate about delivering local services – but who also play a very active role in the communities they serve.  Here in Sheffield for example, we have volunteers who give up their time to read books with children at local schools, act as enterprise advisors to help young people choose the right career path, actively promote internships and apprenticeships with the local universities, raise thousands for local charities and even plant flowers and plants in their own time to make the environment around the office better for everyone.  The concept of social responsibility is not just woven through our contracts, it is an integral part of how our employees think and work.

Over to you…
6. When you were a child, what did you dream of being when you grew up?

I had three distinct ambitions at different stages of my childhood. The first was to be a stuntman (influenced in no small part by watching The Fall Guy on telly every Saturday); then I decided I wanted to be a marine biologist (until I realised I am pretty terrified of fish); then finally a barrister (no, not just because I liked the idea of the wig…..). 

7. What do you do in your spare time?

I have a wife, two little girls and a very needy puppy which mean that spare time is somewhat limited, but I do go to the gym as often as I can, as well as reading, socialising, and enjoying the bountiful choice of real ale that Sheffield has on offer!

 8. If you had to eat just one meal for the rest of your life what would it be?

Steak, rocket and parmesan salad accompanied by  a large glass of red wine.

 9. What was the best piece of advice you ever received?

My dad always told me it is better to regret something you have done than something you haven’t!

10. Tell us something people might not know about you

I started my career as a police officer in the Met and once arrested a drunken man driving on the wrong side of the road on a stolen ride-on lawnmower.

Volunteering at our Sheffield Partnership

Ashley - Copy.jpg

Your staff have been absolutely fantastic this year with our children. It has been great for the children to see a familiar smiling face arrive every week for their dedicated reading time

Cheryl Deakin, teacher at Wybourn Primary, Sheffield

Sheffield City Council and Capita combining flexible partnership working and sustainable service delivery


Capita will work with the Council to help it shape services to meet the future needs of citizens in Sheffield and we are committed to making a positive difference for the local community.

Andy Parker, chief executive, Capita

Capita Local Public Services celebrates Responsible Business Week


As individuals, we can all seek to work responsibly. It is no coincidence that our Corporate Value ('VOICE') prominently include words like 'honesty', 'integrity' and 'ownership'.

Chris Terry, Compliance Director