Phil Knowles, Commercial Manager for Capita Local Public Services

Find out about Capita Local Public Services team, this time with Phil Knowles, our commercial manager

Tell us about your role at Capita Local Public Services?

Day-to-day I provide commercial support to the construction team for both the major engineering projects and core work. The key to success is building an honest and open relationship with the client and working together in a true partnership.

What is your biggest success or proudest moment at Capita?

It’s probably a little too soon in my Capita career to pick out a particular moment – but hopefully there will be plenty to come. I am pleased, though, to have taken on a local lead role as one of Capita’s Office365 champions to help support our staff to make the best use of its applications.

If you could describe Capita in three words, what would it be?

Diverse, flexible and capable.

What do you like most about your role?

I live in North Tyneside so being involved with the team that is making a difference locally is personally very rewarding. We’re delivering major roads projects as well as core services for the council such as footpath and pothole repairs and road resurfacing schemes

Tell us something people might not know about Capita Local Public Services?

Probably the fact that we have a construction team and can deliver major engineering projects ourselves. Most people probably associate Capita with the management of back office systems, but that doesn’t paint the full picture.

Over to you…
When you were a child, what did you dream of being when you grew up?

I think I wanted to join the police or the armed forces. I went to a grammar school, which I really didn’t enjoy so my exam results weren’t as good as they could have been. Unless you were in the top 10 per cent for attainment or in the rugby team, they weren’t interested in you. After completing my GCSEs I got a youth training scheme job as a trainee estimator for a small local painting company and they put me through both an ONC and HND in Building Studies. I really enjoyed the subject matter and that was reflected in my results. I subsequently joined Tarmac as a trainee buyer and they put me through my construction management degree on a day release programme. When I was at school I never even thought I would end up doing a degree, but did so because I had finally found a subject matter I loved.

What do you do in your spare time?

I enjoy running. I’m a member of a couple of groups – Run North Tyneside, Killingworth group and an online running community called Running Ninjas. My standard training run is 10K but I recently did a 14.9mile run in the complete dark with a head torch around Kielder, called Dark Skies, which I thoroughly enjoyed. It was actually the first time I had ever been to Kielder but because it was dark, I’ve still never really seen any of it.

I’ve also got a wife and two young boys, aged just five and two, so I spend a lot of my time with them.

If you had to eat just one meal for the rest of your life what would it be?

Any spicy curry.

What was the best piece of advice you ever received?

It was probably from my dad.  He always told me to save at least some of any money I earned either for a rainy day or to buy whatever I may need, instead of using credit.  This has always stood me in good stead over the years and has recently enabled my wife and I to recently fully pay off our mortgage some 13 years early.

Tell us something people might not know about you

I love dance music. I went to Ibiza on my own last year to see Paul Oakenfold at Cream in Amnesia. I flew from Newcastle Airport at 7pm, landed in Ibiza, hired a car, drove to the club and went in at about midnight. I then left the club at 7am the following morning, straight to the airport and flew home again at 11am. It was just one of those things that was on the bucket list to do!

Improving food safety standards in North Tyneside


We are committed to supporting local businesses. However, when there are unacceptable risks to public health, enforcement action will be taken to protect the interests of consumers and maintain food safety.

Cllr John Harrison, cabinet member for Housing and Transport

Delivering North Tyneside’s streetworks permit scheme

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The permit scheme generates £350k of revenue each year from permit application fees

Streetworks permit scheme at North Tyneside

Reducing the risk of flooding in North Tyneside

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Throughout I have been kept in touch about road closures and access to my property. The area has been kept clean and safe, the men worked long hours, even under floodlights to complete the project. The road has been thoroughly cleaned and I can get the car into my garage again.

North Tyneside resident