Sinead Hayes, Technical Services Network Management Director

Learn how dreams of being a lorry driver and later a horse riding instructor grew into some impressive career development in our technical service business

Life at Capita....
Tell us about your role at Capita Local Public Services?

My role involves overseeing the activities in the highway network management service within Capita Local Public Services’s local government partnerships and technical services. Our teams are based at the North Tyneside, Blackburn with Darwen, Urban Vision and Re Partnerships. The services vary in each partnership and include Streetworks, Traffic, Road Safety Schemes, Audits and Education, Public Rights of Way, Highways Development Control and Sustainable Travel.     

I have been in this post since July 2016 and have made some great progress in understanding team dynamics, processes, clients and functions and have seen straight away that there are some great practices in place but what is most pleasing is that the vast majority of staff I have met across business really care about the service areas they work in.

What is your biggest success or proudest moment at Capita?

It has to be how far I have come in terms of career progression. I started working for Capita in 2008 as a Business Coordinator, one on my tasks was supporting managers in general finance duties. Over time my level of responsibility has steadily increased and I have been incredibly fortunate to be able to develop and create teams who have the same drive for continual success and improvement as I do. During this career progression the business has supported me throughout both professionally in terms of mentoring and training, but also personally following periods of maternity leave and adjusting to life with a new family.

If you could describe Capita in three words, what would it be?

Exciting, inspiring and robust

What do you like most about your role?

Over the past 8 years with Capita working across so many areas there has been plenty of interesting projects. I think the most interesting one was working with the National Street Works Manager and the Department for Transport in providing information as to the benefits of core sample testing in the context of asset protection.  Not an easy task when they are constantly lobbied by utilities to stop authorities coring.

Tell us something people might not know about Capita Local Public Services?

Did you know partnering with local government started quite a while ago? Most people think that Private/Public partnering for local authorities is a relatively new thing in light of authority budget constraints but Capita have been in partnership with Mendip District Council since 1994.

Over to you…
When you were a child, what did you dream of being when you grew up?

When I was very young I wanted to be a lorry driver, as I got a bit older it was a horse riding instructor.

What do you do in your spare time?

I don’t have a lot of spare time these days between work and family but I like to run, mostly fell or trail running.

If you had to eat just one meal for the rest of your life what would it be?

Christmas lunch at my parents’ house with all my family around me.

What was the best piece of advice you ever received?

There is nothing done wrong that you can’t fix, just take a step back, a deep breath and start again.

Tell us something people might not know about you

I am the Company Secretary for a charity called The Good Life Orphanage, it’s a family run, Kenya based UK founded charity, and my parents are the founders.  It is completely not for profit and every penny raised or given in charitable contributions goes to Kenya and the children.  They started in 2008 and now care for over 60 children providing a home and education until they reach adulthood, more recently we built a school for local children.  It is very rewarding to be part of such an amazing project and I am very proud of what my parents have achieved in such a deprived area of Kenya.

Capita Local Public Services celebrates Responsible Business Week


As individuals, we can all seek to work responsibly. It is no coincidence that our Corporate Value ('VOICE') prominently include words like 'honesty', 'integrity' and 'ownership'.

Chris Terry, Compliance Director

New Bailey rain garden and SuDS scheme


Adding greenery and interpretive paving has improved the overall aesthetic of New Bailey Gateway.

Urban Vision’s Highways Team

Providing building control support to Lancaster City Council

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By adding extra capacity, Lancaster City Council was able to provide a high level of service to its customers

Lancaster City Council