Zeb Badr, Contract Director

With almost 20 years with Capita Local Public Services find out what makes Zeb our Contract Director tick.

Life at Capita
Tell us about your role at Capita Local Public Services?

I’m responsible for leading the delivery of our Revenues and Benefits contract with Bexley, and our Benefits contract with the City of Westminster.  I work in partnership with our clients to ensure that we have the most appropriate service delivery model in place and to develop an operational framework to deal with the forthcoming challenges faced by our clients.

What is your biggest success or proudest moment at Capita?

Since joining the business in October 1998, I have undertaken a number of roles and have had the opportunity to work on a number of transformation projects, culminating in the our current performance management project. The project has been a real success in terms of establishing and implementing an operational management framework, centralising management information and planning functions and standardising work type processes. Additionally, being nominated as a Best Practice Manager finalist for Eg’s© Operational Excellence awards, and Bexley Council in partnership with Capita and Equita being nominated as finalist for the IRRV Revenues Team of the Year, are real accolades.

If you could describe Capita in three words, what would it be?

Focus. Service. Growth.

What do you like most about your role?

I am passionate about providing an excellent service and developing and building productive relationships with our clients.

Tell us something people might not know about Capita Local Public Services?

Capita Local Public Services is filled with talent with numerous years’ experience within local government. We strive to retain and grow our talent within our many local partnerships.

Over to you…
When you were a child, what did you dream of being when you grew up?

A train driver. 

What do you do in your spare time?

Lots of golf, socialising and making my own wine.

If you had to eat just one meal for the rest of your life what would it be?

Roast dinner and red wine.

What was the best piece of advice you ever received?

If you can’t see the wood for the trees, step back and consider the bigger picture of what it is you want to achieve.

Tell us something people might not know about you?

I was a junior motocross champion (albeit at 80cc!).

Capita helps Bexley achieve highest ever Council tax collection rates

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Giving people the chance to make online payments, set up their housing benefit claims and Direct Debit orders from the website, and to inform us of any changes in their circumstances has helped our tax collection rate rise significantly. We are looking forward to continuing to improve outcomes and help residents by working with Capita over the coming years.

Cllr Teresa O’Neill Council Leader, London Borough of Bexley

Digital transformation and year on year revenues collection improvements at Bexley

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To see continued improvements year-on-year since we have worked with Capita is really pleasing. These are the best ever collection rates which supports us in becoming more financially sustainable and driving our wider ambition of making Bexley the easiest Council to pay in the country

Mark Underwood, Head of Exchequer Services, London Borough of Bexley

Capita Local Public Services celebrates Responsible Business Week

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As individuals, we can all seek to work responsibly. It is no coincidence that our Corporate Value ('VOICE') prominently include words like 'honesty', 'integrity' and 'ownership'.

Chris Terry, Compliance Director