Life at Capita
Tell us about your role at Capita Local Public Services?
I’m responsible for leading the delivery of our Revenues and Benefits contract with Bexley, and our Benefits contract with the City of Westminster. I work in partnership with our clients to ensure that we have the most appropriate service delivery model in place and to develop an operational framework to deal with the forthcoming challenges faced by our clients.
What is your biggest success or proudest moment at Capita?
Since joining the business in October 1998, I have undertaken a number of roles and have had the opportunity to work on a number of transformation projects, culminating in the our current performance management project. The project has been a real success in terms of establishing and implementing an operational management framework, centralising management information and planning functions and standardising work type processes. Additionally, being nominated as a Best Practice Manager finalist for Eg’s© Operational Excellence awards, and Bexley Council in partnership with Capita and Equita being nominated as finalist for the IRRV Revenues Team of the Year, are real accolades.
If you could describe Capita in three words, what would it be?
Focus. Service. Growth.
What do you like most about your role?
I am passionate about providing an excellent service and developing and building productive relationships with our clients.
Tell us something people might not know about Capita Local Public Services?
Capita Local Public Services is filled with talent with numerous years’ experience within local government. We strive to retain and grow our talent within our many local partnerships.
Over to you…
When you were a child, what did you dream of being when you grew up?
A train driver.
What do you do in your spare time?
Lots of golf, socialising and making my own wine.
If you had to eat just one meal for the rest of your life what would it be?
Roast dinner and red wine.
What was the best piece of advice you ever received?
If you can’t see the wood for the trees, step back and consider the bigger picture of what it is you want to achieve.
Tell us something people might not know about you?
I was a junior motocross champion (albeit at 80cc!).