What is your team responsible for?
The team is responsible for the North Tyneside Partnership’s internal and external communications. This includes providing a service to the council’s 60 ward members, keeping the public informed of major engineering projects and improving customer service standards.
Roughly how many people are in the communications team?
There are three people in the team – a customer service manager, communications officer and a communications manager.
Describe a typical day in for the communication team
It’s a cliché but no two days are the same – there is usually something unexpected that happens, which puts paid to best-laid plans, however, we can give a flavour.
Our communications officer will usually be liaising with the project managers of the major engineering projects. This is to gather information for sharing with the public and to discuss any issues or that have been brought to our attention.
Our customer service manager is often investigating issues for ward members, quality checking information before it is provided to them and conducting ward walkabouts.
The communications manager is the lines manager for the other two posts. A typical day can range from producing a communications plan for a consultation initiative to writing the staff newsletter.
What is the proudest moment for your team?
Our customer service manager and communications officer won North Tyneside customer service champion awards respectively in 2016 and 2017. This was in recognition of the excellent service they provide with regards to the service provide to ward members and the communication of our major engineering projects.
Tell us something that people may not know about the communications team
We frequently carry out mystery shopper exercises to test how our teams perform when answering the phone. It’s also assumed we’re purely office-based, but we’re not afraid to get our hands dirty. On too many occasions to mention, we’ve walked the streets for hours delivering letters to residents.