Capita has been re-selected by Westminster City Council for a further seven years

Capita renews revenues and benefits contract with Westminster City Council

Capita has been re-selected by Westminster City Council to manage the authority’s revenues and benefits services for a further seven years, commencing November 2018, with the option to extend for three years, in a deal worth approximately £65 million over ten years.

The contract, which was awarded following a competitive tender, will see Capita continue to collect council tax and national non-domestic rates, manage housing benefits, and deliver business improvement levy services and associated customer management support.

Capita’s deployment of digital technology has contributed to improved performance across all collections in Westminster, with council tax and national non-domestic rates collections achieving their highest levels in recent years. Under the new contract, Capita will extend the use of Capita One, its digital platform for collections, across all services, providing single-user interface, better integration of systems and enhanced provision of data and insight using automation and robotics.

This renewal builds on a 24-year relationship between Capita and Westminster City Council, which will enable the council to maximise income generation and give its residents access to easy, integrated and modern customer services.

Jon Lewis, Chief Executive Officer, Capita, said:

“This renewal is a testament to the strength of our decades-long partnership with Westminster City Council and our extensive knowledge of their needs underpins the success of this relationship. Capita’s strength in digital solutions and data analytics ensures our delivery of quality services and value to local government.”

Cllr Rachael Robathan, Westminster City Council Cabinet Member for Finance, Property and Regeneration, said:

“This partnership helps us to collect council tax and business rates in an effective way, while offering good customer service. This income pays for vital services, which have a positive impact on residents’ lives.”

Capita helps Bexley achieve highest ever Council tax collection rates


Giving people the chance to make online payments, set up their housing benefit claims and Direct Debit orders from the website, and to inform us of any changes in their circumstances has helped our tax collection rate rise significantly. We are looking forward to continuing to improve outcomes and help residents by working with Capita over the coming years.

Cllr Teresa O’Neill Council Leader, London Borough of Bexley

Capita and the London Borough of Southwark


In any one day, demand can change, and that generates a huge amount of work for the service. Capita is able to combine its experience on a number of different contracts up and down the country.

Dominic Cain, Director of Exchequer London Borough of Southwark Council

Capita in partnership with Blackburn with Darwen Council

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The strength of the partnership with Blackburn with Darwen Council was a major contributing factor to Blackburn winning the ‘Council of the Year’ at the Local Government Chronicle awards.

Blackburn with Darwen Council