Capita selected by Brent Council

Capita plc has successfully rebid to deliver business rates collection for Brent Council for a further five years, with a potential three-year extension, following a competitive tender.

In a deal worth up to £3 million over the full life of the contract, we will continue to collect up to £137 million in business rates from over 9,000 businesses in the borough.

Mark Chapman, regional director, Capita local public services, said:

“We are really proud of the service we have delivered for Brent Borough Council, which has created much-needed efficiencies for our client. The extension of this contract is testament to the strength of our partnership and to Capita’s renewed focus on delivering transactional support services in the local government market.”

We have delivered the service for Brent since 2003 which has helped secure efficiencies while improving collection rates. Before we started this contract, the council’s collection rate was 94.7%. Rates have increased year on year since, reaching 98.6% in 2017/2018.

The contract aligns to Capita’s strategy for local public services, and closely follows its recent win with Westminster City Council. Through this strategy, we will be making significant investments in the development of technology-enabled and scalable solutions, which help to deliver core public services and add value to customers.

These standardised, technology-enabled solutions will focus on our key areas of strength and expertise, such as payments and collections, regulatory services, customer management and other back-office services. In line with market feedback, these solutions will be offered in more flexible ways, to best meet the needs of clients.

Councillor Margaret McLennan, deputy leader of Brent Council said:

“Thanks to the big improvements to business rate collection rates, we have been able to invest more in frontline services to make Brent a great place to live and work. The new contract we have signed with Capita will increase the level of business rate collections in Brent and enable us to deliver more efficient services to our residents. 

We are the leading provider of business process outsourcing services to government, with a 15% share in local government

Capita helps Bexley achieve highest ever Council tax collection rates


Giving people the chance to make online payments, set up their housing benefit claims and Direct Debit orders from the website, and to inform us of any changes in their circumstances has helped our tax collection rate rise significantly. We are looking forward to continuing to improve outcomes and help residents by working with Capita over the coming years.

Cllr Teresa O’Neill Council Leader, London Borough of Bexley

Digital transformation and year on year revenues collection improvements at Bexley

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To see continued improvements year-on-year since we have worked with Capita is really pleasing. These are the best ever collection rates which supports us in becoming more financially sustainable and driving our wider ambition of making Bexley the easiest Council to pay in the country

Mark Underwood, Head of Exchequer Services, London Borough of Bexley

Capita and the London Borough of Southwark


In any one day, demand can change, and that generates a huge amount of work for the service. Capita is able to combine its experience on a number of different contracts up and down the country.

Dominic Cain, Director of Exchequer London Borough of Southwark Council