Capita selected by West Sussex

Selected by Council as preferred partner for their Support Services partnership

Capita plc announces that West Sussex County Council has selected Capita as Preferred Partner for their Support Services partnership. This is a 10 year contract worth approximately £154m new revenues to Capita to deliver a range of services including HR and payroll, finance, office services, online service delivery, procurement and pensions administration.

The contract is expected to be signed in late June with service commencement from September 2012.

Improving financial processes at West Sussex County Council


By re-shaping service delivery and through Capita’s investment in new technologies, we now run a much slicker and effective finance service. It’s enabled us to benefit from costs savings, to transform our procurement process and fundamentally, improve performance for our suppliers and service users.

West Sussex County Council

West Sussex County Council and Capita partnership


With Capita as a partner we were able to establish strong working relationships and tackle the transformation of services together. Combining our knowledge within the Council and Capita’s experience and capability of delivering transformational programmes, we have made significant step changes in the way we deliver services.

Chief Operating Officer, West Sussex County Council.

Redesigning administrative services at West Sussex County Council


West Sussex had made good progress in making changes in our back office but the partnership with Capita has enabled us to really make the savings we needed to. With Capita’s support, we now have a more streamlined and resilient administration function which was achieved without any impact on service delivery - a great example of partnership working.

Head of Business Change, West Sussex County Council