Capita to provide planning resilience support to East Herts Council

East Herts Council has commissioned Capita’s Planning resilience team to provide additional planning expertise and capacity support.  

Capita’s planners will seamlessly work alongside the Council’s existing planning team to assist with work load pressures on the council’s planning service and will also provide specialist expertise on complex planning matters.
Capita commenced providing resilience support to the council on a flexible basis from January 2019. The flexible model means the council can switch the service on and off as per their capacity and expertise requirements.
Kevin Steptoe from East Herts Council said:

“We are delighted to have Capita supporting our Planning service.  Our team is performing well however, Capita will add much needed resilience at times of high demand and give us access to more expertise we can reach out to for more complex developments.

Andy Foster, Business Development Director, Capita, said,


“We are delighted East Herts have chosen us to support them.  The District lies in a part of the country where there is significant pressure to develop.  Our team are looking forward to working with the council to help take some of that pressure of the team at times of high demand.”


Providing planning resilience support to Warrington Borough Council


The sheer volume of planning applications dealt with by Capita has been very impressive and helped us immensely during a period when our planning section was under severe pressure

Richard Evans, Principal Planner, Warrington Borough Council

Providing planning resilience support to The Royal Borough of Windsor and Maidenhead


By adding extra capacity, The Royal Borough of Windsor was able to maintain a high level of service to its customers by reducing planning application delays from backlogs.

The Royal Borough of Windsor

Providing planning enforcement support to Trafford Council


'At the end of the day the crucial factor for the host is the quality, competence and attitude of the individual. We found that Brian Johnson was excellent in all these regards. The support and communication to us as the host authority from Capita has always been of a high standard'

Graeme Levy ,Regulatory services manager, Trading Standards & Licensing, Trafford Council