Council partnership with Capita saves 12 million pounds

Mendip District Council’s 20-year partnership with Capita has achieved £12m of savings and enabled £3.2million of investment in the replacement of core systems, the introduction of a more resilient and efficient infrastructure and implementation of the latest technology to enhance customer service.

The partnership has also created 70 jobs and apprenticeships for the local community through the creation of a shared service centre in Shepton Mallet. The shared service centre delivers benefits administration, financial support and IT services to a range of local authorities across the UK.

Capita provides a range of managed services to the Council, including council tax, business rates, housing benefit, IT, reprographics, a post service, accountancy services, exchequer services, payroll and treasury management.

Harvey Siggs, Leader of Mendip District Council, said:

“In these times of austerity and slashed budgets, our partnership with Capita, along with careful financial planning, has enabled us to navigate tough financial challenges. “We have saved local taxpayers millions of pounds, allowing us to plough money back into frontline services. We have recently awarded a further four-year customer services contract to Capita which will reduce waiting times for callers. The partnership is going from strength to strength and we look forward to further innovations which will enhance services and save the taxpayer more money.”

Matthew Cook, financial accounting team leader for Capita’s Local Public Services, said:

"I joined Capita's internal audit team under the modern apprentice scheme in 2001 - I was fresh out of school, just seven miles down the road and ready to get into the world of work. The business sponsored me to complete a raft of qualifications, including my Association of Chartered Certified Accountants, while providing on the job training and support. It's fantastic that the partnership was able to create this role and set me on the path to a successful career - a career that is continuing to develop."

Mark Chapman, director, Capita's Local Public Services, said:

“This long-standing partnership has been built on trust, flexibility and a desire to innovate to enhance service delivery. The partnership has generated significant savings across the Council and also had a positive impact within the community through the creation of jobs and apprenticeships. But we are always looking at new ways of working together to help the Council deliver more for less.”

Mendip District Council first selected Capita in 1993 and awarded it a further 12-year framework contract, tendered via the Official Journal of the European Union (OJEU), in 2005. The framework contract allows all Somerset local authorities to speed up the procurement process, saving time and money. This innovative style and scope of a county-wide solution led to the framework winning a national award at the Society of Procurement Officers in Local Government awards in 2005.

Capita helps Bexley achieve highest ever Council tax collection rates


Giving people the chance to make online payments, set up their housing benefit claims and Direct Debit orders from the website, and to inform us of any changes in their circumstances has helped our tax collection rate rise significantly. We are looking forward to continuing to improve outcomes and help residents by working with Capita over the coming years.

Cllr Teresa O’Neill Council Leader, London Borough of Bexley

Capita and the London Borough of Southwark


In any one day, demand can change, and that generates a huge amount of work for the service. Capita is able to combine its experience on a number of different contracts up and down the country.

Dominic Cain, Director of Exchequer London Borough of Southwark Council

Redesigning administrative services at West Sussex County Council


West Sussex had made good progress in making changes in our back office but the partnership with Capita has enabled us to really make the savings we needed to. With Capita’s support, we now have a more streamlined and resilient administration function which was achieved without any impact on service delivery - a great example of partnership working.

Head of Business Change, West Sussex County Council