DIY SOS Big Build Barnet airs tonight

Back in October 2017, the popular BBC TV show DIY SOS Big Build and their team were in Barnet working their magic on a local family’s home.

They home they spent 10-days transforming belonged to PC Kris Aves who was seriously injured in the terrorist attack on Westminster bridge on 22 March 2017. Kris suffered life changing injuries in the attack which left him wheelchair bound, meaning he was unable to return home to his partner and two young children until a series of major adaptations had been made.

What makes this episode special to us, is a number of Re and Barnet Council teams were involved in the end-to-end process, working closely with the BBC team to enable many of the works to happen. All activity was centrally coordinated by Re, with regular update meetings held so all teams know what was happening in the lead up to the works starting.

Re is a joint venture between Capita and the London Borough of Barnet. It was set up in 2013 to improve and deliver a range property, development and regulatory services to local authorities and commercial organisations.

Re’s involvement ranged from fast-tracking the planning application, getting grant funding approved (from the London Borough of Barnet’s funds) to cover the installation of the through floor life, ensuring disruption to residents in the local area particularly around traffic management was kept to a minimum, the installation of a dropped kerb to the front of the property, through to ensuring ward councillors were kept informed of all works.

Mark Dally, Partnership Director says:

“I am extremely proud to see teams embracing working together to ensure we offered the most knowledgeable, professional and seamless service to the family and all of the third parties involved in the project”

Find out more about our joint venture, Re by visiting their website. 

Or to find out more about this 'big build', visit the BBC website, here. 

Capita and the London Borough of Barnet in partnership

Barnet High Street.jpg

Working with Capita has given us the expertise to successfully deliver this complex transformation against ambitious timescales, which is future proofing our finance service and delivering further opportunities for services

John Hooton, Chief Executive, London Borough of Barnet

Using data and insight in Barnet


We are beginning to change and improve the Council’s understanding of its residents, and are making our first steps towards better services guided by in-depth insight. This is a long-term project and, while we won’t transform the services we deliver overnight, in Barnet, this is undoubtedly how we see the future of local authority services being designed.

Andrew Travers, Chief Executive, London Borough of Barnet

Providing better Cemetery and Crematorium services for residents in Barnet


The improvements have resulted in a better customer experience for service users, with 87% of Funeral Directors surveyed saying they were happy with the overall service received.

London Borough of Barnet