Rebooting health and social care integration

The ‘Berlin Wall’ between health and social care still remains. What can be done to give integration a chance of working? 

A Localis interim research note sponsored by Capita.

Capita and Localis have partnered on a research piece looking at health and integration. This interim memo titled ‘Health and Social Care Co-ordination’ is the first output from the research, emerging research themes include local government’s reaction to the new NHS England direction on Accountable Care Systems.

To launch the full report ‘Rebooting Health and Social Care Integration’ Capita and Localis will be hosting a drinks reception on Wednesday 5th July at the 2017 LGA Conference. Join us for drinks and nibbles from 6pm - 7pm on the Discovery Terrace at the Library of Birmingham, Centenary Square, B1 2ND.

Questions of organisational sovereignty, budgets and accountability naturally follow a conversation about structural change. NHS England and the Department of Health have settled on Accountable Care Systems (ACS) as the policy context in which we must have these conversations.

“The integration of health and adult social care has proved far more complex than anyone could ever have envisaged, but the strategy to tackle the challenge from a national rather than a local level may well have hampered efforts. There is no doubt that reform is needed, but local authorities and CCGs are at the coal face and consequently have valuable insight that, when combined, could inspire effective solutions. We need to put a framework in place to listen and learn from a local level if we want to make strides in what is a growing crisis, and we anticipate that those effective solutions may well come from many small innovations that, collectively, have a big impact." Alex Khaldi, health and social care market director, Capita

The full report, to be published in July 2017, will explain how local areas should go about encouraging greater health and social care co-ordination and how personalisation can disrupt the health and care system in favour of the patient or service user.

Dynamic Purchasing System


We believe that the introduction of a Framework Agreement and a micro-procurement process provides greater transparency to people in need of care, carers, care providers and the Council. It promotes and reward the use of services that are achieving and maintaining high degrees of quality.

Jules Gregory, Market Manager, Birmingham City Council

Weston Court Sheltered Accomodation


Residents really like the refurbishment works and have provided some very positive comments! Thank you for everything you have done on the project - not at times an easy job but the end results are great!

Support Services Project Manager, Southampton City Council

Blue Badge Application Service

Disabled Parking.jpg

The average customer journey time, between making first point of contact to receiving their Blue Badge, has now dropped from 30 days to 19 days. This number of days is dropping consistently every month.

West Sussex County Council