Brent Council extends contract with Capita

Capita has now delivered services to Brent for more than 12 years. The latest contract with the Council started in 2011 and Capita has delivered continual savings for the authority, and improved its customer service solutions in partnership with Brent. 

As a result of the partnership so far, council tax collection performance has improved, and customer satisfaction with the contact centre has increased significantly with more than 91 per cent of calls now being resolved at the point of contact.

 

Margaret Read, director of customer services at Brent Council, said: 

"This extension reflects our successful working relationship with Capita. We have developed a strong partnership over the last 12 years resulting in increased efficiencies and savings. At the same time we have seen increased revenue collection, helping to mitigate the very significant financial challenges that Brent faces over the next few years." 

Sue King, contract director Capita Local Public Services, said: 

"I am pleased Capita is able to continue to offer savings working in partnership with Brent Council, while at the same time helping to improve services to help them meet the challenges ahead. We will continue to work closely with the Council to bring about further efficiencies and improvements to services." 

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