Capita selected by Brent Council

In a deal worth up to £3 million over the full life of the contract, we will continue to collect up to £137 million in business rates from over 9,000 businesses in the borough. 

Mark Chapman, regional director, Capita Local Public Services, said: 

“We are really proud of the service we have delivered for Brent Borough Council, which has created much-needed efficiencies for our client. The extension of this contract is testament to the strength of our partnership and to Capita’s renewed focus on delivering transactional support services in the local government market.” 

We have delivered the service for Brent since 2003 which has helped secure efficiencies while improving collection rates. Before we started this contract, the council’s collection rate was 94.7%. Rates have increased year on year since, reaching 98.6% in 2017/2018. 

The contract aligns to Capita’s strategy for local public services, and closely follows its recent win with Westminster City Council. Through this strategy, we will be making significant investments in the development of technology-enabled and scalable solutions, which help to deliver core public services and add value to customers. 

These standardised, technology-enabled solutions will focus on our key areas of strength and expertise, such as payments and collections, regulatory services, customer management and other back-office services. In line with market feedback, these solutions will be offered in more flexible ways, to best meet the needs of clients. 

Councillor Margaret McLennan, deputy leader of Brent Council said: 

“Thanks to the big improvements to business rate collection rates, we have been able to invest more in frontline services to make Brent a great place to live and work. The new contract we have signed with Capita will increase the level of business rate collections in Brent and enable us to deliver more efficient services to our residents.  

We are the leading provider of business process outsourcing services to government, with a 15% share in local government

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