Our IT services for healthcare

The NHS is challenged by budgetary constraints, yet at the same time, is experiencing significant growth in the demand for its services, caused by an aging population and an increasing demand for online digital services.

This situation has resulted in healthcare trusts having to fundamentally review the services they provide and how they are delivered. Typically, one of the principle methods of achieving more cost effective service delivery is through investment in technology and making healthcare services available across digital channels.

With extensive experience of supporting healthcare trusts, Capita understands the challenges of IT in healthcare. We offer a variety of IT services ranging from strategic consulting; infrastructure support; application development; clinical systems support to a fully managed outsourced service to help you meet your business and IT objectives.

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A partnership approach

We work in partnership with our healthcare customers to develop their IT and digital strategies to provide a modern, robust and scalable IT infrastructure.

Our team of experts can help you obtain the best value from your current and future investment in new technology to enable the highest standards of both performance and patient care.

More information

Working across Capita, we deliver a wide range of IT services to our healthcare customers.

These typically include:

  • Service desk
  • Service management
  • Infrastructure services
  • Desktop support
  • Application support including major ERP systems
  • Architecture and design
  • Project and programme management

Moving to a Capita managed workplace environment allows for computing issues to be resolved remotely by our knowledgeable and technical service desk, whilst managing a number of other IT services including:

  • Mobile device management
  • Facilitation of planned upgrades and ensuring compatibility of systems with supplier upgrades
  • Management of maintenance releases and security patching
  • Implementation of new technologies
  • Working with clinical services to ensure that systems meet all requirements.

We provide cost effective, flexible and scalable services to accredited standards that are underpinned by ITIL methodology. This enables our customers to achieve their IT and digital ambitions, whether your IT is on premise, cloud based or a hybrid of the two. We also offer a variety of delivery models, ranging from centralised off site delivery functions to having teams embedded in our customers’ organisations.

As healthcare experts, Capita is currently the only provider who can deliver an IT service which includes:

  • Clinical application support
  • Expert NHS experience
  • Management of large data migration projects
  • Single point of access for all IM&T services Our teams are predominantly UK based, but we also have the ability to provide offshore services to achieve a specific price point where this is required.

What our customers say:

“79% of incidents and requests resolved at the first point of contact, allowing our clinicians more clinical time rather than having to worry about their IT.”

Central London Community Healthcare