Our property management services

The safety of buildings, which provide homes to so many people in the community, is an absolute priority for every local authority. Yet many housing providers fall short in terms of complying with their landlord obligations, putting their customers at risk.

The risks associated with failure to fully comply with building safety regulations has long gone under the radar. However, this is high on the agenda with the Regulator of Social Housing (RSH) (previously the HCA).

Capita’s property management services can support local authorities and landlords to improve the safety and quality of their housing stock. From consultancy services and building surveying to day-to-day maintenance, our property management services cover a variety of tenure types including affordable housing, private rented, leasehold management, older person accommodation and student accommodation.

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A tailored approach

We understand the importance of managing property assets in a proactive manner, which is essential in ensuring the operational capability of our customers’ property estates.

With our breadth of experience across the private and public sector, Capita’s residential experts understand that each organisation is at a different stage of development and tailor our services accordingly to meet your requirements. Support is available through managed contracts, consultancy or resilience-based services, but all with the same objective: achieving value for money and citizen safety.

How we deliver property management services

Capita provides an end-to-end property compliance service, dedicated to ensuring that your tenants are safe and their homes remain compliant. We can survey all electrical and heating equipment within residential and office buildings to ensure compliance with legislative and statutory requirements. These assets can be reported on, in real time, running in parallel with your policies procedures and business management system.

Our property compliance service includes:

  • Asbestos management and advisory service including re-inspection and management surveys
  • Fire risk assessments
  • Preparation of service contracts by qualified engineers
  • Full in-house technical support should any repairs and maintenance works be identified
  • Contract management including quality checks
  • A responsive repairs helpdesk, providing a single point of contact for minor repairs and out of hours call out facility
  • A practical approach to identified remedial works; Auditing and reporting on compliance levels
  • A bespoke system designed database to manage and regulate compliance
  • Guidance and advice on any property related health and safety issues

We provide responsive and planned maintenance work, including professional and technical advice, on all aspects of building fabric. Our innovative approach to planned maintenance minimises costly reactive maintenance, reduces health and safety risks and provides cost certainty around future maintenance requirements.

Our services include:

  • Building condition surveys using our online SurveyPortal technology
  • Life cycle analysis - 5 year and 30 year modelling
  • Procurement of planned and reactive maintenance contracts
  • Contract management including defect analysis and quality inspections
  • Supplier management
  • Facilities management creating links between compliance management

We provide wide ranging independent and professional support and advice on building surveying matters relating to residential property for the private and public sector throughout the UK, from acquisition through development, occupation and disposal.

Our building surveying services include:

  • Building design, development planning and project delivery
  • Development monitoring
  • Contract Administration
  • Boundary dispute resolution
  • Building condition reports and schedules of condition
  • Cost assessments
  • Defect analysis / Building pathology
  • Dilapidations advice
  • Disability access consultancy
  • Insurance reinstatement service
  • Party wall advice
  • Rights to light advice
  • Tenant’s alterations advice

We provide project management support to monitor and manage project delivery to achieve efficiencies, reduce the risk of failure and improve quality.

Our services include:

  • Project planning
  • Resource management
  • Governance and reporting
  • Risk management
  • Stakeholder management and communications
  • Project control

Our transactional estates experts can review, assess, create strategies and advise on your property portfolio to make sure you’re receiving the best possible solutions and financial returns on your land and property assets.

Our services include:

  • Developing and delivering property rationalisation strategies (acquisition and disposal)
  • Developing and delivering property cost reduction and income maximisation strategies
  • Strategic advice and implementation of void management solutions
  • Completing red book valuations, development valuations and statutory valuation including asset valuations, building insurance valuations and RTB valuations
  • Acquisition and disposal of all types of land and property
  • Strategy and implementation of compulsory purchase orders
  • Property management including landlord and tenant management, rent reviews, lease renewals, surrenders and new lettings
  • Rating valuations and appeals
  • Maintaining up to date land and property record systems
  • Completing disposal appraisals on property assets