Our IT services for local government

Local Public Services are often challenged by budgetary constraints. At the same time, most public services are witnessing significant growth in the demand for services, often caused by an aging population and an increasing demand for digital access to services.

This situation has resulted in public bodies having to fundamentally review the services they provide and how they are delivered. Typically, one of the principle methods of achieving more cost effective service delivery is through investment in technology and making public services available across digital channels.

With extensive experience of supporting public bodies, Capita understands the challenges of IT in local government. We offer a variety of IT services ranging from strategic consulting; infrastructure support; application support and development; to a fully managed outsourced service to help you meet your business and IT objectives.

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A partnership approach

We work in partnership with our local government customers to develop their IT and digital strategies to provide a modern, robust and scalable IT infrastructure.

Our team of experts can help you obtain the best value from your current and future investment in new technology to enable the highest standards of both performance and community services.

More information

Working across Capita, we deliver a wide range of IT services to local public services customers. These typically include:

  • Service desk
  • Service management
  • Infrastructure services
  • Desktop support
  • Application support & development including major ERP systems
  • Architecture and design
  • Project and programme management

Moving to a Capita managed workplace environment allows for computing issues to be resolved remotely by our knowledgeable and technical service desk, whilst managing a number of other IT services including:

  • Mobile device management
  • Facilitation of planned upgrades and ensuring compatibility of systems with supplier upgrades
  • Management of maintenance releases and security patching
  • Implementation of new technologies
  • Working with clinical services to ensure that systems meet all requirements.

With our public sector knowledge and expertise, Capita supports customers of all sizes.

We provide cost effective, flexible and scalable services to accredited standards that are underpinned by ITIL methodology. This enables our customers to achieve their IT and digital ambitions, whether your IT is on premise, cloud based or a hybrid of the two. We also offer a variety of delivery models, ranging from centralised off site delivery functions to having teams embedded in our customers’ organisations.

Our teams are predominantly UK based, but we also have the ability to provide offshore services to achieve a specific price point where this is required. We also have a specialist application support function administering Revenues and Benefits systems supplied by all of the major vendors.