Our planning resilience support services

With increasing case loads, pressure on resources and a focus on regenerating towns and cities, local authority planning departments are coming under more strain than ever before. With the need to deliver long-term regeneration strategies, solutions to tackle the housing shortfall and provide high quality development and regulatory services for local residents and businesses, combined with a lack of qualified and experienced planning staff, its challenging times for local authorities. 

As a result, many local authorities are struggling and in some cases, failing to meet their planning statutory requirements and government targets. This is resulting in financial penalties, reduced income from planning application fees and delays in planning application decisions, which ultimately is slowing down the rate of development.

Already working with over 100 local authorities across the UK, Capita offers the full spectrum of planning policy, development management and specialist support services. We help you solve your complex planning challenges, to increase productivity, enhance the use of technology and data, and improve the services to customers to support their development ambitions.

More specifically, we can assist local authorities that do not have the in-house capacity to meet their service demands or the in-house capability and expertise to deal with planning requirements.

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A flexible approach to planning resilience

Our planning resilience is designed for local authorities that need immediate solutions and a flexible service, which can be switched on and off as required.

With over 100 planning professionals from our planning hubs located across the country, we can deliver planning services to any local authority in the UK,. It’s a cost effective and proven solution for accessing planning resource and expertise.


100 local authorities

We have helped over 100 local authorities to rebalance their planning performance


We deliver 14,000 hours of planning resilience support every month in the UK

Types of service delivery

Providing resources from one of our planning shared service centres of excellence. Resources do not have to travel on site and we have retained responsibility for service delivery to an agreed specification (service level agreement). This option is suitable for local authorities who are dealing with a backlog of applications, having already undertaken a proportion of the work on the applications, including the site visits, with only tasks which can be completed remotely left to complete.

Providing resources from one of our planning shared service centres of excellence. The support would form the basis of a secondment type arrangement, with a significant proportion of the officers time spend in your office, under your direct supervision. This option is suitable for local authorities that want to retain a high level of control over the resource.

Providing resources from one of our planning hubs. Limited amount of time is spent on site to complete essential tasks such as site visits and meetings and then return to the hub to process all types of planning applications. This option is suitable for local authorities, which are seeking to maximise productivity (compared to a local delivery solution).

What our customers say:

“The sheer volume of planning applications dealt with by Capita has been very impressive and helped us immensely during a period when our planning section was under severe pressure”

Richard Evans, principal planner, Warrington Borough Council.