A robust and proven collection and recovery service

Many towns and cities are rapidly regenerating – building new homes, office premises and attracting businesses to the area. Yet increasing council tax collection while identifying and validating new rateable values can be costly and time consuming. This is placing greater demands on local revenue teams and combined with shrinking budgets, it’s is a challenging time to invest in new technology, data solutions and staff.

Every year we collect over £5.4bn worth of revenue on behalf of local authorities. Available on a long- or short-term basis, we provide a fully managed council tax and business rates service. We also offer standalone projects, to review discounts, exemptions and identify new and increased rateable values to generate additional revenues for your local authority.

Our digital platforms also provide customers with a more accessible service, specifically designed for today’s modern community.

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Our approach: Transform your council tax and business rates service

Capita has been helping local authorities administer, collect and recover council tax and national non-domestic business rates for over 30 years.

With our proven range of council tax and business rates services and solutions, we can help you to unlock value, reduce pressure on shrinking budgets and maximise revenue collection to invest back into local services and support the community.

£3,881m

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Collection of business rates every year from 132k businesses from across the UK

£1,850M

Collected in council tax every year from 1.38M households for our local authority clients

How we deliver our council tax & NNDR services

We can manage the full billing, collection and recovery cycle for both council tax and business rates to target both in-year and historic debt; we undertake data matching and analysis to validate discounts and exemptions to increase council revenue along with all customer contact activity associated with these standalone reviews; we also identify and manage the addition of new and increased rateable values to your rating list that can further increase income collection.

We’re able to work with your local IT system or implement our own market-leading solutions. Equally, we are flexible in the way we work with you – from one off projects or providing capacity to support your in-house teams, through to a fully-managed service which can be delivered locally or from our network of specialist shared service centres across the UK.

Revenues services are in Capita’s roots and for over 30 years we’ve been the market leader and trusted partner for delivering revenues services for councils – services which continue to evolve to meet the requirements of local needs, new legislation, technology and ways of working.

Using a talented pool of over 2,800 processing staff and specialist teams, who keep up-to-date with service innovation and a range of delivery models, we can deliver best-in-class solutions tailored to your needs.

What our customers say:

“Giving people the chance to make online payments, set up their housing benefit claims and Direct Debit orders from the website, and to inform us of any changes in their circumstances has helped our tax collection rate rise significantly. We are looking forward to continuing to improve outcomes and help residents by working with Capita over the coming years.”

Cllr Teresa O’Neill, Council leader, London Borough of Bexley