Our single person discount and tenancy verification service

Local authority budgets continue to be challenged and the demand for housing is at an all-time high. Every year, an estimated £90 million worth of Single Person Discount (SPD) is fraudulently claimed across the UK, reducing revenues available to invest in local services.

Our single person discount review and tenancy verification service guarantees to bring in revenue to bridge your budget gaps, cut down on fraudulent claims for discount and reduce waiting times for social housing.

This innovative service helps local authorities reduce fraud, maximise revenue and provide better value to tax payers.

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An end to end approach

We provide local authorities with a fully-managed service that quickly identifies residents who are no longer eligible to claim single person discounts on their council tax, meaning no extra work for your in-house teams.

We’ve carried out numerous single person discounts (SPD) reviews for all types of councils and typically reduce SPD caseloads, where fraudulent claims are being made, by 6%. This significantly increases the council tax revenue available to local authorities.

£20M of revenue generated


Capita’s SPD reviews have generated around £20m for over 30 local authorities in the past 3 years

£90M of fraud


Every year over £90m of discounts on council tax are fraudulently claimed across the UK. 

How we deliver single person discount & tenancy verification

Our service includes: 

  • Financial data analysis to identify residents that are no longer living alone
  • Use of innovative technology to detect high risk cases of fraud
  • Management of the entire process from data analysis to investigation and handling all correspondence with citizens to update your records
  • Online forms for residents to verify whether their living circumstances have changed, meaning reviews are more successful, quicker and cost effective for your local authority
  • A ‘payments by results’ which means we take on the full financial risk
  • A tailored approach, including reviews that are ongoing, cyclical or used on an ad-hoc basis.


Against a housing shortfall, an estimated 1.8 million of citizens are waiting for social housing. Government figures show that at least 50,000 social homes are being unlawfully sublet and local authorities are footing the bill of placing families in temporary accommodation.

Our tenancy verification service helps you to:

  • Reduce tenancy fraud
  • Free up sublet properties
  • Reduce the cost of placing people in temporary accommodation
  • Lower the waiting times for social housing
  • We provide detailed credit reference analysis to report on and verify households that are potentially being sublet. It gives you a low risk way to tackle fraud and have an up to date view of your housing stock.