Verify earnings and pensions alert processing service

Helping local authorities to increase accuracy of housing benefit payments and reduce fraud.

Capita’s verify earnings and pensions (VEP) alert processing service provides the capacity and expertise to help local authorities reduce housing benefit fraud and payment errors (from missed or delayed real time changes in earnings from citizens).

Ring-fenced funding has been released from The Department for Work and Pensions (DWP) which local authorities can use to invest in extra resources to process verify earning and pension alerts.
Tackling fraud, error and debt in housing benefits is fundamental to the DWP’s overall strategy in reducing the amount of money that is lost in the benefit system.

Get in touch


Spotlight on verify earning and pensions alerts

To prevent incorrect payment of housing benefits, local authorities receive a real time notification from the DWP, known as a verify earnings and pensions alert, to identify any real time changes to a claimant’s employment status, earnings and any non-state pension enrolment that could impact on the correct amount of housing benefit payment awarded to them.

Alerts are generated throughout the day and are prioritised to ensure local authorities are able to process the highest value alerts on an ongoing basis.

More information about our service

Capita have a large and experienced team of verify earning and pensions processors that are already supporting many local authorities across the UK to process alerts and increase the accuracy of their housing benefit payments.
We can:
• Process alerts at a guaranteed and cost-effective rate, due to our optimised process.

• Provide a flexible service, that can help your authority maximise the funding available, manage unpredictable peaks in workload and therefore avoid unnecessary staff costs.

• Increase customer confidence that they are receiving the correct level of benefit, enabling them to manage their household budget more effectively.

• Contact the customer and ensure the data or evidence required to complete the processing is collected, should any additional information be required.

If you would like to find out more please contact:

Judith Keech