Our innovative, technology-led approach means you can benefit from our investment in digital technologies, combined with insight and analytics, innovative software and skilled people.
We’re experts in modernising public services. By understanding the digital maturity of your organisation and the needs of your customers we develop the right approach for you. We focus on maximising your existing infrastructure and promoting service use to transform everyday processes, lower the costs and increase revenue. Our digital practioners also work alongside your organisation to explore new opportunities to maximise your digital transformation potential. We can identify and implement appropriate software, technology and processes for your organisation and service users.
And we know that technology changes rapidly, so we work flexibly alongside your organisation to help you continually evolve in the digital world.
We deliver digital projects in local authorities that transform the customer experience and make radical operational savings across your customer service and back office administrative functions.
Giving you access to the latest digital infrastructure and applications, technology-driven solutions, secure networking and expert staff.
We can deliver flexible and responsive customer service solutions providing the right channels to fit your needs and those of your residents.
The average customer journey time, between making first point of contact to receiving their Blue Badge, has now dropped from 30 days to 19 days. This number of days is dropping consistently every month.West Sussex County Council
Giving people the chance to make online payments, set up their housing benefit claims and Direct Debit orders from the website, and to inform us of any changes in their circumstances has helped our tax collection rate rise significantly. We are looking forward to continuing to improve outcomes and help residents by working with Capita over the coming years.Cllr Teresa O’Neill Council Leader, London Borough of Bexley
LaunchPad 365 is making teaching and learning exciting and interactive. It is just so easy and enjoyable to use. And crucially, it supports the national curriculum requirements very well.NQT year 3 teacher Kelly Burrows at St. Mary's Catholic Primary