Providing additional capacity

Achieve the right balance in an uncertain climate

We can provide access to additional resources to work alongside your in-house delivery or offer extra capacity during peaks in demand, specific projects or during workforce shortages.

Regulatory changes, efficiency pressures, demand fluctuations and workforce shortages can bring uncertainty across the delivery of local government services.

Our specialist team are fully-trained in a range of local government corporate functions, statutory services and social care support to work alongside your in-house teams or provide additional capacity for specific projects or seasonal periods and peaks. We have a shared service infrastructure across the UK, which can ‘plug-in’ and can work alongside your organisation, systems and policies to provide to guarantee a seamless service at a lower cost.

How we can help

We provide effective and on-demand access to additional resource and capacity to support your in-house revenues and benefits processing during peaks in demand, specific projects or during workforce shortages.

Supporting local authorities with planning resource and expertise

Capita Local Public Services can help local authorities deliver care assessments and reviews to shrink immediate backlogs, reduce long-term demand and promote independence.

Supporting tenants to manage rent payments through the implementation of universal credit

Capita and the London Borough of Southwark


In any one day, demand can change, and that generates a huge amount of work for the service. Capita is able to combine its experience on a number of different contracts up and down the country.

Dominic Cain, Director of Exchequer London Borough of Southwark Council

Planning capacity support to Wyre Council


One of the best elements of the service was how well Capita’s planner integrated into the Council’s team

Lyndsey Hayes, Interim Head of Development Management, Wyre Borough Council.

Providing planning resilience support to Warrington Borough Council


The sheer volume of planning applications dealt with by Capita has been very impressive and helped us immensely during a period when our planning section was under severe pressure

Richard Evans, Principal Planner, Warrington Borough Council