Revenues and benefits capacity and resilience

We provide effective and on-demand access to additional resource and capacity to support your in-house revenues and benefits processing during peaks in demand, specific projects or during workforce shortages.

Every month we provide over 14,000 hours of resilience services across housing benefits, council tax and national domestic rates (NDR) administration to support our customers' in-house delivery. 

Our specialist team are fully-trained in a range of local government services across our network of shared service centres in the UK. This means our service can plug into your own systems and processes to provide a reliable and quality assured solution at a lower cost.

Whether it’s on a one-off or longer term basis, our capacity and resilience service gives you:

  • access to fully-trained employees
  • more flexibility
  • insight and forecasting to predict peaks in demand
  • guaranteed outputs and quality assurance
  • reduced costs
  • a dedicated contract management team
  • expert system knowledge.
What next?

Planning capacity support to Wyre Council


One of the best elements of the service was how well Capita’s planner integrated into the Council’s team

Lyndsey Hayes, Interim Head of Development Management, Wyre Borough Council.

Capita and the London Borough of Southwark


In any one day, demand can change, and that generates a huge amount of work for the service. Capita is able to combine its experience on a number of different contracts up and down the country.

Dominic Cain, Director of Exchequer London Borough of Southwark Council

Providing short term planning support to Chorley Council


‘Capita was very knowledgeable and adapted quickly to the job, learning new policies and methods of working with ease'

Caron Taylor, Principal planner, Chorley Council