Transforming back office services

Our experience in transforming public sector corporate services and administration functions means you can improve productivity, enhance performance, lower the cost and improve customer satisfaction.

We work with you to assess your needs and see where processes could be run better and smarter for you and your customers.

And we have delivery options to meet your needs, from extra capacity during peaks in demand and handling specific projects, right through transforming and commercialising multiple services across your organisation.

How we can help

As the country’s leading provider, we provide immediate and long term solutions to support delivery of housing benefit services.

For over 25 years, we have been helping local authorities with all aspects of administering, collecting and recovering council tax and national non-domestic rates (NNDR).

As the UK’s largest provider of finance services to the public sector. We have the experience, technology and scale to transform your finance processes and deliver a successful financial strategy.

Our highly experienced trading standards, environmental health, licensing and local land charges teams help local authorities across the UK to generate revenue, create efficiencies and reduce the cost of regulatory services.

Our tailored HR and payroll services give you what you need, when you need it, so you can focus on existing resources, planning and strategy.

Our range of administration services helps you to streamline and run a more efficient back office.

Improving financial processes at West Sussex County Council


By re-shaping service delivery and through Capita’s investment in new technologies, we now run a much slicker and effective finance service. It’s enabled us to benefit from costs savings, to transform our procurement process and fundamentally, improve performance for our suppliers and service users.

West Sussex County Council

West Sussex County Council and Capita partnership


With Capita as a partner we were able to establish strong working relationships and tackle the transformation of services together. Combining our knowledge within the Council and Capita’s experience and capability of delivering transformational programmes, we have made significant step changes in the way we deliver services.

Chief Operating Officer, West Sussex County Council.

Redesigning administrative services at West Sussex County Council


West Sussex had made good progress in making changes in our back office but the partnership with Capita has enabled us to really make the savings we needed to. With Capita’s support, we now have a more streamlined and resilient administration function which was achieved without any impact on service delivery - a great example of partnership working.

Head of Business Change, West Sussex County Council