Office administration

Reducing costs and enhancing service delivery

Our range of administration services helps you to streamline and run a more efficient back office.

We are the leading supplier of business support in local government. Our services offer a combination of best-practice solutions, useable innovation and highly-skilled people. Together, these can reduce your costs and improve your productivity – leaving you free to concentrate on the front-line delivery of core services to your customers.

Our core services include:

Business support administration

We cover the full range of support to local authorities from specific services to cross-council functions. We can take care of secretarial support, processing of warrants and permits, post handling, document management, distribution, word processing, customer service, procurement, meeting and events management and communications support, and more. 

Finance administration

We provide a wide range of transactional finance administration functions including purchase order management, cheque handling, invoices, expenses and petty cash.

Tailored to you:

We know that with different needs and the sensitivities associated with certain services, there is not a ‘one size fits all’ model to delivery. By listening to your specific requirements, we design tailored support solutions to meet your individual objectives.

Benefits to you:
  • Cost savings – through new processes and digital innovation
  • Multi-skilled teams – offering resilience across your organisation
  • More effective resource structures – that are able to focus on the delivery of core services
  • Greater consistency and more efficiency - by eliminating duplication and single points of failure
  • Reduced accommodation costs – supporting accommodation strategies and contributing towards further cost savings
  • Improved management information and performance visibility – for better monitoring and management of key performance indicators (KPIs)
  • Better staff morale – through improved performance management, creation of defined career paths and supporting employees to partake in business administration NVQs.


Redesigning administrative services at West Sussex County Council


West Sussex had made good progress in making changes in our back office but the partnership with Capita has enabled us to really make the savings we needed to. With Capita’s support, we now have a more streamlined and resilient administration function which was achieved without any impact on service delivery - a great example of partnership working.

Head of Business Change, West Sussex County Council

Providing yard and sorting office risk assessments for Royal Mail Group


Did you know our safety audit team have been commissioned to assess 12 more Royal Mail sites in 2018?

Capita Local Public Services

Supporting employment and the local community in Southampton

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Through a dedicated CSR programme and working closely with the Council and local stakeholders the Partnership is making a real difference to the people of Southampton.

Southampton and Capita Partnership