With pupils researching so much more online, this service has enabled us to quickly pick up on areas that could be a potential concern. At times, items flagged have resulted in pupils gaining additional support from relevant agencies and being effectively safeguarded. We are confident that our use of the Link2ICT Monitoring Service helps us to fulfil our safeguarding obligations
Link2ICT's Designated Safeguarding Lead (DSL)
I enjoyed working with a great team from Capita to re-design the parking permit application and renewals process. Cross functional workshops saw representatives from many areas working together putting the Customer at the heart to streamline processes, provide an online option whilst reducing the cost to serve. Overall a great success that puts Southampton First and at the forefront of Digital change.
Richard Alderson, Service Manager Parking and Itchen Bridge, Southampton City Council
To see continued improvements year-on-year since we have worked with Capita is really pleasing. These are the best ever collection rates which supports us in becoming more financially sustainable and driving our wider ambition of making Bexley the easiest Council to pay in the country
Mark Underwood, Head of Exchequer Services, London Borough of Bexley