Self support and information

Preventing demand and putting citizens in control of their care

Capita Local Public Services range of social care self-support, information and self-assessment solutions help to put citizens in control of their care needs, promote healthy outcomes and prevent demand on your adult social care services.

Our range of self-support, information and self-assessment solutions help to put citizens in control of their care needs, promote healthy outcomes and prevent demand on your adult social care services.

We provide a range of health and social care self-support, information and self-assessment tools that are easy to use, accessible and presented in the way customers tell us they want to receive information.

This enables customers to understand their own care needs and broker their own support with no or very light contact with care professionals. We provide customers with an integrated, online point of access including self-assessments, self-triage, online accounts, an e-marketplace, peer and community support.

Our services:

  • self-service facilities through a citizen portal for both service users and carers
  • mediated access to an intelligent service directory to provide an integrated view of care services available
  • care accounts for self-funders.

We are experienced in providing citizens with online accounts, self-help tools and information facilities for health and social care services. Using co-design approaches, we ensure these facilities are designed and tested by service users to make sure they fit customers’ lifestyles and meet their needs.

This approach gives customers access to care services that promote their personal wellbeing and provide flexibility to choose services that meet their individual needs. And it supports local authorities in preventing, delaying and deflecting demand for adult social care services, providing a better citizen experience while lowering future social care spend.

Download our brochure to find more about our self support, information and self-assessment service.

Read about our other adult social care services.